Troubleshooting and How-To
Quick troubleshooting and how-to articles
122 articles
How to install the Windows Agent remotely (Cloud)
How to install the Windows Agent remotely (On-Premise)
How to install the Mac Agent remotely using Jamf
How to configure the macOS permission settings
How to verify if the Agent is installed / uninstalled / running
How to uninstall the Agent
How to update the Teramind Agent remotely
How to protect your Agent installation from tampering
How to update a Protected Agent
How to uninstall a Protected Agent
How to check the type and version of the installed Agent
How to enable / disable auto-update of the Agent (Cloud)
How to obtain the Agent download links (Cloud)
How to let an employee view their own dashboard
Productivity Metrics FAQ: How is Work Time / Idle Time / Activity Percentage / Productive Time / Unproductive Time / Total Time determined
How to create productivity categories
How to create productivity profiles
How to classify activities into productive, unproductive or custom category
How to change a user’s access level / account type / role
How to change what an administrator can view or modify (admin type and access control)
How to configure access control rules, policies and permissions
How to customize Teramind to suit your preferences and brand
How to set up 2-Factor Authentication (2FA)
How to set up SSO (Single Sign-On) authentication
How to set up Azure SSO (Single Sign On) authentication
How to use advanced rules techniques: multiple conditions, shared lists, regex, risk thresholds
What is End-to-End Encryption (E2EE) and how to use it (On-Premise)
How to delete data and adjust monitoring settings to reduce the storage requirements
How to remove user data to meet GDPR compliance (On-Premises)
How to generate your own / self-signed SSL certificates for use with an On-Premise deployments
How to switch between the Stealth Agent and the Revealed Agent
How to change an employee's password
How to reset your login password
How to export session recordings / video recordings
How to export or automatically deliver dashboards and reports
How to enable or disable monitoring for employees and computers
How to configure monitoring settings for employees and groups
How to turn off, disable, or suspend applications monitoring
How to turn off, disable, or suspend websites monitoring
How to find a computer's hostname and username
What is geolocation tracking and how to use it
How to change the application idle time threshold
How to use OCR to detect sensitive on-screen content
How to create a behavior policy
How to edit a behavior policy
How to create a behavior rule
Rule Example (OCR): Get notified when sensitive data is displayed on employee screens
Rule Example (Networking): Detect and block risky connections
Rule Example (Printing): Restrict large document printing
Rule Example (Schedule): Detect and warn when employees are idling
Rule Example (Schedule): Let employees know when they are being monitored
Rule Example (Webpages): Limit time on social media
Rule Example (Clipboard): Record clipboard copy/paste outside domain
Rule Example (Files): Prevent file exfiltration to external drives
Rule Example (Instant Messaging): Detect HR communications policy violations
Rule Example (Emails): Prevent sharing of internal files via emails
Rule Example (Applications): Prevent software installation
Rule Example (Registry): Detect attempt to disable UAC
Rule Example (Applications): Restrict access to specific features of an application
How to add an administrator or change a user's role to administrator
Zero Trust Security: How to implement access control policies in Teramind
Insider Threats: How to detect and protect from them
Data Loss Prevention: How to detect and prevent data leaks with Teramind
Data Privacy: How to set up Teramind for privacy-friendly monitoring
How to archive/delete and restore employees and computers
How to edit an employee's profile information
How to change the Agent default settings
How to monitor external (AD) users
How to automatically track projects and tasks with Teramind
How to manage which users receive the email notifications
How to configure server storage email notifications (On-Premises / Private Cloud)
What is the daily snapshot / digest email? How can I configure it?
How to start or stop the Teramind Agent
How to switch the Agent from Cloud to On-Premises or vice-versa
How to edit the Agent configuration to connect to a new server IP or hostname (On-Premises)
How to find information about your deployment
How to use a custom proxy certificate with your deployment (Windows)
How to use a custom proxy certificate with your deployment (macOS)
How to attach, mount and expand recording volumes / NAS
How to find / change your hardware ID (HWID)
How to add employees / computers to the Teramind Dashboard
How to change the time when a rule is active (rule schedule)
How to change the time when monitoring is active (monitoring schedule)
How to change how long screen recordings are kept / auto delete recordings
How to lock / unlock an employee
Contacting Support
How to address Teramind Agent installation failures
Employee showing offline / computer not reporting / missing users / missing computers
Remote Troubleshooting
Video / screen recordings aren't captured
Hostname Change Issues: Redirection and SSO Callback URL Update Failure
How to collect the Teramind Agent logs
How to check if Teramind IP addresses / hosts and ports are reachable
I am receiving an over the licensed amount message
Unable to uninstall the Teramind Windows Agent
How to collect Windows crash dumps for diagnosis
How to check, enable, or disable Teramind web proxy
Teramind web proxy not working due to IPv6
Cannot view or save attachments from the Emails dashboard
Session Locked: Cannot view screen recordings
Missing video or screen recordings
Issues with Audio recording
'Teramind Agent Removal Failed' error during Agent uninstallation
Browser shows security warnings
'License key is invalid' warning after rebuilding the server
Mac: Some features, reports, or rules aren't working
Missing notification emails and scheduled reports
Teramind isn't recognizing browser URLs, cannot classify websites
I did not receive my sign up confirmation / welcome email
404 errors when downloading the Teramind Agent
Agent installer shows error message, 'RunDLL: There was a problem starting...'
Agent installer shows error message, 'This installation package could not be opened'
The Revealed Agent keeps disconnecting
Mac: Installation fails with an error message
Mac: The Revealed Agent isn’t launching after update
Mac: Teramind isn’t monitoring the correct user or is showing duplicate users
Mac: Video / screen recordings aren't captured
Mac: Websites aren’t monitored
How to address firewall or proxy issues with Teramind
How to diagnose network connectivity issues
Managing excessive email notifications
How to resolve duplicate users in the dashboard