Troubleshooting and How-To
Quick troubleshooting and how-to articles
27 articles
How to install the Windows Agent remotely (Cloud)
How to install the Windows Agent remotely (On-Premise)
How to install the Mac Agent remotely using Jamf
How to verify if the Agent is installed / uninstalled / running
How to update the Teramind Agent remotely
How to configure the macOS permission settings
How to protect your Agent installation from tampering
How to check the type and version of the installed Agent
How to uninstall the Agent
How to uninstall a Protected Agent
Productivity Metrics FAQ: How is Work Time / Idle Time / Activity Percentage / Productive Time / Unproductive Time / Total Time determined
How to change a user’s access level
How to use advanced rules techniques: multiple conditions, shared lists, regex, risk thresholds
How to customize Teramind to suit your preferences and brand
How to set up the SSO (Single Sign On) authentication
How to Obtain the Agent Download Links (Cloud)
How to enable / disable auto-update of the Agent
How to get computer details using the API
What is End-to-End Encryption (E2EE) and how to use it (On-Premise)
How to check if Teramind IP addresses/hosts and ports are reachable
How to delete screen recordings, other data and adjust monitoring settings to reduce the storage requirements
How to change a user’s access level