Session Locked on the Computer: The user manually locked their Windows/macOS session (e.g., Start Menu > Lock), the screen saver was activated, or the computer went into sleep mode.

RDP Window Minimized: If monitoring a remote session, this message appears if the user has minimized the RDP window on their local machine.

Enable the Record locked sessions option from the Screen Recording monitoring settings.

Ask users to log out of their sessions rather than just locking them or minimizing the RDP window.

Ensure the Teramind Agent installed on the user’s computer is updated to the latest version. Outdated agents can cause recording issues. See the How to update the Teramind Agent remotely article for more information.

Review the endpoint for any applications or settings that might interfere with screen capture. If issues persist, collect logs from the endpoint for further diagnosis.