Troubleshooting
Help on troubleshooting issues
37 articles
Contacting Support
How to address Teramind Agent installation failures
Employee showing offline / computer not reporting / missing users / missing computers
Remote Troubleshooting
Video / screen recordings aren't captured
Hostname Change Issues: Redirection and SSO Callback URL Update Failure
How to collect the Teramind Agent logs
How to check if Teramind IP addresses / hosts and ports are reachable
I am receiving an over the licensed amount message
Unable to uninstall the Teramind Windows Agent
How to collect Windows crash dumps for diagnosis
How to check, enable, or disable Teramind web proxy
Teramind web proxy not working due to IPv6
Cannot view or save attachments from the Emails dashboard
Session Locked: Cannot view screen recordings
Missing video or screen recordings
Issues with Audio recording
'Teramind Agent Removal Failed' error during Agent uninstallation
Browser shows security warnings
'License key is invalid' warning after rebuilding the server
Mac: Some features, reports, or rules aren't working
Missing notification emails and scheduled reports
Teramind isn't recognizing browser URLs, cannot classify websites
I did not receive my sign up confirmation / welcome email
404 errors when downloading the Teramind Agent
Agent installer shows error message, 'RunDLL: There was a problem starting...'
Agent installer shows error message, 'This installation package could not be opened'
The Revealed Agent keeps disconnecting
Mac: Installation fails with an error message
Mac: The Revealed Agent isn’t launching after update
Mac: Teramind isn’t monitoring the correct user or is showing duplicate users
Mac: Video / screen recordings aren't captured
Mac: Websites aren’t monitored
How to address firewall or proxy issues with Teramind
How to diagnose network connectivity issues
Managing excessive email notifications
How to resolve duplicate users in the dashboard