Troubleshooting
Help on troubleshooting issues
36 articles
- Contacting Support
- How to address Teramind Agent installation failures
- Employee showing offline / computer not reporting / missing users / missing computers
- Video / screen recordings aren't captured
- Hostname Change Issues: Redirection and SSO Callback URL Update Failure
- How to collect the Teramind Agent logs
- How to check if Teramind IP addresses / hosts and ports are reachable
- I am receiving an over the licensed amount message
- Unable to uninstall the Teramind Windows Agent
- How to collect Windows crash dumps for diagnosis
- How to check, enable, or disable Teramind web proxy
- Teramind web proxy not working due to IPv6
- Cannot view or save attachments from the Emails dashboard
- Session Locked: Cannot view screen recordings
- Missing video or screen recordings
- Issues with Audio recording
- 'Teramind Agent Removal Failed' error during Agent uninstallation
- Browser shows security warnings
- 'License key is invalid' warning after rebuilding the server
- Mac: Some features, reports, or rules aren't working
- Missing notification emails and scheduled reports
- Teramind isn't recognizing browser URLs, cannot classify websites
- I did not receive my sign up confirmation / welcome email
- 404 errors when downloading the Teramind Agent
- Agent installer shows error message, 'RunDLL: There was a problem starting...'
- Agent installer shows error message, 'This installation package could not be opened'
- The Revealed Agent keeps disconnecting
- Mac: Installation fails with an error message
- Mac: The Revealed Agent isn’t launching after update
- Mac: Teramind isn’t monitoring the correct user or is showing duplicate users
- Mac: Video / screen recordings aren't captured
- Mac: Websites aren’t monitored
- How to address firewall or proxy issues with Teramind
- How to diagnose network connectivity issues
- Managing excessive email notifications
- How to resolve duplicate users in the dashboard