Issue
If you find that the Web Proxy certificate is not installing or functioning correctly, one likely cause is that IPv6 is currently enabled on the monitored machine.
Teramind does not currently support network monitoring for IPv6. As a result, critical monitoring functions, such as tracking emails, file uploads/downloads, instant messengers, and some cloud storage activities will not work properly if IPv6 remains active.
Solution
The necessary workaround is to disable IPv6 on your network adapter settings. Follow the instructions below specific to your operating system.
Windows 10
1. Open Windows Control Panel.
2. Open Network and Internet > Network and Sharing Center.
3. Select Change adapter settings from the left panel.
4. Under the Networking tab, uncheck the Internet Protocol version 6 (IPv6) option.
5. Save the changes.
6. Repeat step 2-5 for any other connections you may need to change.
7. Reboot your computer.
Windows 7 / Windows 8
Note on Support: Support for Windows 7 and Windows 8 has been discontinued for newer Teramind Agents; a minimum of Windows 10 is now required. However, legacy deployments may still be supported by older Agent versions. Please see the Teramind Agent specifications and supported platforms article for more information.
To disable IPv6 on these operating systems:
Open Windows Control Panel.
Go to Network and Sharing Center > Change Adapter Settings.
Right-click on a local connection and select Properties.
Go to the General tab. Uncheck the Internet Protocol version 6 (IPv6) option.
Save the changes.
Repeat step 2-5 for any other connections you may need to change.
Reboot your computer.
macOS
1. Run the Terminal app (you can find it under Finder > Applications > Utilities folder).
2. Run the following command on the Terminal window. This will display a list of all of your network interfaces:
sudo networksetup -listallnetworkservices
3. Run the following command on the Terminal window to disable IPv6 for the interface you want:
sudo networksetup -setv6off 'name'
Here, 'name' is your interface name (e.g., 'Wi-Fi' or 'Ethernet'). Note that you might have to use the quote marks with the name.