The Teramind Agent, upon installation, injects a customized HTTPS certificate called the Quick Web Proxy (on Mac, it is named "Internet Widgits Pty Ltd."). This proxy allows the agent to decode encrypted data, enabling the monitoring of secure web activities such as HTTPS sessions, webmail, and IM chats. If this certificate is not installed correctly, monitoring for these items may not work properly.

You can verify if the proxy certificate is installed and functioning correctly by checking the certificate details of any secure website (https://) on the browser:

1. Open a browser window and visit a secure site ( https://www.google.com/). Click the small View site information icon in front of the address bar. A pop-up menu will appear.

2. Select the Connection is secure option. Another menu will appear:

3. Click the Connection is valid option. This will open a pop-up window:

4. Under the Issued By section, you will see Quick Web Proxy as the Common Name (CN).

Works similarly to Chrome. But click the small Lock icon in front of the address bar.

Open a browser window and visit a secure site ( https://www.google.com/). Then, hover over the small Shield icon in front of the address bar. You will see a hover text: "Verified by: Quick Web Proxy".

If you discover that the Web Proxy certificate is not installed or not working, a common reason may be that IPv6 is enabled on the system. To resolve this specific issue, please consult the dedicated article: Teramind web proxy not working due to IPv6.

You can disable the Web Proxy for all sites by disabling the Network Driver from the monitoring profile's Advanced setting. Alternative, you can disable the proxy injections for specific websites only by excluding them from the IPs to monitor

option in the Websites monitoring settings.