If you are encountering issues while installing the Teramind Agent, please follow these troubleshooting steps to resolve the most common causes:
1. Verify Administrator Privileges
Ensure that you have administrator privileges on the computer where you are attempting the installation. The installer requires elevated permissions to properly configure system services and drivers.
2. Configure Antivirus & EDR Exclusions
Many installation failures occur because security software incorrectly flags the Agent as a threat. To prevent this, add the necessary exceptions to your antivirus or EDR software.
Refer to our Antivirus & EDR Configuration Guide for a comprehensive list of paths and files to exclude.
3. Check for Connectivity and Reporting Issues
If the installation completes but the Agent does not appear to be working, it may be due to network or configuration issues preventing the agent from communicating with the server.
Check out this article to troubleshoot missing users or offline status.
Need Further Assistance?
If these steps do not resolve the issue, our support team is available to help:
Email: [email protected]
Live Chat: Accessible via the chat icon in the bottom-right corner of this Knowledge Base, Teramind website, or your Teramind Dashboard (Cloud deployments only).