If you encounter an error while installing the Teramind Mac Agent, it is typically due to macOS security restrictions, existing installations, or browser-based execution blocks. This guide provides matched solutions for the most common error messages.
Error 1: "Can't be opened because Apple cannot check it for malicious software"
This error usually occurs when you try to launch the Teramind installer package directly from your web browser’s "Downloads" list instead of the local file system.
Solution:
1. Open the Finder application on your Mac
2. Navigate to your Downloads folder and locate the installer package file (e.g., teramind_agent.pkg).
3. Right-click (or Control-click) the file and select Open.
4. A similar warning will appear, but it will now include an Open button. Click it to proceed with the installation.
Error 2: "Cannot be opened because the developer cannot be verified"
This error is common because macOS requires explicit user approval for software from developers that are not yet recognized by the local system's security Gatekeeper.
Solution:
1. Click the Apple Menu > System Settings (or System Preferences).
2. Navigate to Privacy & Security.
3. Scroll down to the Security section; you will see a note stating the Teramind Agent was blocked.
4. Click the Open Anyway button.
5. Enter your administrator password when prompted to authorize the installer.
Error 3: "curl: (23) Failed writing body" (Terminal Installation)
This error occurs when attempting to install the Agent via the Terminal while an older version of the Agent is still active on the system.
Solution:
1. You must completely uninstall the existing Agent before running the new installation command.
2. Run the following uninstallation script in Terminal:
sudo /usr/local/teramind/agent/bin/uninstall.sh
3. Restart your Mac and attempt the installation command again.
Error 4: Installation Fails with "Error Code 600" or "Error Code 25"
These are generic system-level interruptions during the package extraction or installation process.
Solution:
1. In most cases, these are temporary glitches. Restart the installation process 2-3 additional times.
2. If it continues to fail, ensure you have Administrator privileges on the Mac and that you are running the installer from the Finder, not a third-party app.
Post-Installation Steps
Once the installation is successful, you must configure macOS permissions for the Agent to function. Without these, the Agent will show as "Offline" or fail to record activity. Check out this article to learn how to enable these permissions.