If you notice that certain features, dashboards/reports, or behavioral rules are not functioning as expected on a macOS endpoint, it is usually due to platform-specific compatibility or missing system permissions.

Many features (such as screen recording, file Transfers, web logging, or keystrokes capture) require explicit macOS permissions to function correctly. Check if these permissions are enabled from the Computer Details screen. To learn how to configure these permissions check out this article.

While Teramind provides extensive monitoring capabilities, some features vary between Windows and macOS due to Apple’s unique security architecture. Before troubleshooting, please verify if the feature is currently supported on the Mac Agent by referring to this guide.

We frequently release updates to introduce new features and maintain compatibility with the latest macOS versions. To ensure you have access to the latest functionality, please update to the most recent Agent version. You can follow our Mac Agent Release Notes to stay informed about these new features and improvements.