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Computers

Introduction to Computers

The Computers screen displays all computers added to Teramind, along with details such as last seen timestamps, online status, and operating systems. From here, you can manage devices by toggling monitoring, editing profiles, archiving or restoring endpoints, etc. For On-Premises and Private Cloud environments, this screen also allows you to remotely deploy the Agent and manage updates.

1. The report comes with a few pinned filters applied by default. You apply additional filters by clicking the Filters button. Check out the Filters section to learn more about filters.

2. Click the Remote install agents to deploy the Teramind Agent remotely. This feature is available on On-Premises deployments only. For more information, check out this article.

3. Click the Deployments button to see the status of the remote deployments. This feature is available on On-Premises deployments only. For more information, check out this article.

4. Click the Grid icon to add or remove columns from the report. For instructions on organizing columns and rows within a grid widget, refer to the Adjusting Grid Columns and Rows section.

Here’s a description of each column:

  • Computer Name: shows the name of the computer. Clicking the name will take you to the computer’s details page. If you see a Warning icon next to a Mac, it means it has one or more OS permissions disabled. See the Viewing macOS Permissions section for more information.

  • Last Seen: shows when the user last logged in or “Online” if they are currently online.

  • Online Count: shows how many users are online from a computer.

  • Online Agents: shows a list of users who are online.

  • Status: shows the status of the computer:

  • Monitored/Not Monitored: whether the computer is monitored or not.

  • Archived: you archived the computer (from its Actions menu).

  • IP Address: shows the IP address of the computer.

  • Operating System: shows the OS version.

  • Agent Type: shows if the computer has a Stealth or Revealed Agent installed. It shows “Uninstalled” if the Agent was removed from the computer.

  • Client Version: shows the Agent version.

  • FQDN: shows the computer's Fully Qualified Domain Name - its complete network name: the machine's hostname plus the domain it belongs to. For example, a computer named “win-035khor8tef” joined to the domain “teramind-demo.com” will show as “win-035khor8tef.teramind-demo.com” in the FQDN column. Workgroup / non-domain machines show just the hostname (e.g., “win-11laptop”), and macOS machines often appear as “<hostname>.local” (e.g., “johns-macbook.local”). FQDN helps distinguish computers that share the same name but are on different domains.

  • Update channel: the auto-update channel the computer is assigned to. A channel controls which Agent version the computer installs and when it may install it. Every computer starts on the built-in “Default” channel; any other value is a custom channel created by an admin. Available on Cloud deployments only. For more information about auto-update channels, see this article in the Knowledge Base.

5. Click the Three Dots icon in the corner to open the Dashboard Actions menu. From this menu, you can:

  • Export CSV: Export the report as a CSV file.

  • Export PDF: Export the report as a PDF file.

  • Agent update channel: Available on Cloud deployments, this option allows you to create update channels to automatically update the Agent to specific versions on a scheduled basis. For more information, see this article in the Knowledge Base.

6. Click the Three Dots in front of a row to access the Computer Actions menu. From the menu, you can perform various actions, such as open the computer details (open profile), enable/disable monitoring, update agent, etc. Check out the Single Computer Actions section to learn more.

7. You can click the Checkboxes in front of computers to select multiple computers to perform batch actions on them. Check out the Multi-Computer/Batch Actions section to learn more.

Computer Details: Viewing a Computer’s Monitoring Reports

Click Open Profile from a computer’s Actions menu or click a computer’s name to access its monitoring reports.

Activity Log

The Activity Log tab shows a chronological record of app and web activities of all users on this computer for the selected date range. It comes with an activity % chart, an hourly keyboard/mouse heatmap (activity % by hour), and top tasks performed (measured in total work hours), followed by a detailed event grid logging timestamp, employee, app/domain accessed, duration, and other details for each recorded session.

1. At the top-left corner, you will see the computer name and its online/offline status. If the computer is online, you can click the Live View button to watch the desktop live on the Session Player. If the computer is offline or Live View is unavailable for any reason (e.g., missing Mac screen recording permissions) - you will see when it was last online instead.

2. You can turn monitoring on/off for the computer by clicking the Monitor toggle button.

3. The Actions menu lets you perform several actions:

  • Update agent (On-Premises): to update the Agent to the latest version. This option is available on On-Premises deployments only.

  • Uninstall Agent: to uninstall/remove the Agent from the computer.

  • Troubleshooting: to start the remote troubleshooting session.

  • Archive / Restore: Choose Archive to remove the computer from all dashboards and reports. The Restore option will bring the employee back.

  • Computers aren't permanently deleted when archived; instead, they are hidden from computer lists and filters.

  • Archiving automatically disables monitoring. Restoring an archived computer won't turn monitoring back on - you'll need to re-enable it manually.

4. The Export menu lets you export the video and the dashboard data:

  • Export CSV: exports the data from the grid widget as a CSV file.

  • Export PDF: lets you export the charts/grids displayed on the dashboard as a PDF file.

Some tabs like Snapshots and Live Montage do not have the CSV and PDF export options.

5. Click the Export Video button to export video recordings from the computer. It’s similar to exporting videos from the Session Player.

6. Click the Edit button to edit the computer’s information/settings, such as clearing the print spool, selecting the auto-update channel, setting up auto deleting of recordings, etc.

7. Under the computer’s name, you'll find the computer's basic profile information. This includes details like its operating system (OS), IP address, installed Agent, and a list of the last online employees. Depending on your window's size, you might not see all the employees. If this happens, you'll see a "+number" (e.g., "+34"). You can hover over this number to view the remaining employees. If it's a Mac, you'll see an additional macOS Permissions column that displays the status of its permissions. See the Viewing macOS Permissions section for more information.

8. Below the computer’s info, you will see several tabs. These tabs are similar to the Preset dashboards available under the Dashboards menu. For more information about each tab, check out the sections below.

9. On top of the main widget area is the filters section. Each tab on the dashboard comes with a few pinned filters applied by default. You can apply additional filters by clicking the Filters button. Check out the Filters section to learn more about filters.

10. Click the Three Dots in front of a row to access the computer's Context Menu. You can also access it by right-clicking directly on a row. From the Context Menu, you can:

  • Show details record: will open an Activity panel on the right side of the screen, where you can see detailed info about an activity. You can also view the screen recording of the activity by using the View Record button on this panel.

  • View Record: will launch the Session Player so that you can view the video recordings. Note: you can also click the Movie Camera icon next to a timestamp to view the screen recording.

  • Investigate: will open the Employee's Details page for the selected employee.

  • Classify: will open the Classify Activity panel, where you will be able to classify the apps/websites. See the Classifying Applications and Websites as Productive/Unproductive section to learn more.

  • View classification profile: to view the classification rules under the currently assigned profile. See the Classifying Applications and Websites as Productive/Unproductive section to learn more.

11. Hover over a widget to reveal the actions you can apply to the widget:

a. Click the Grid icon at the top right corner of a grid widget to open/close its settings panel. From this panel, you can select which columns to show on the grid, create row groups, sum the number of items, etc. See the Adjusting Grid Columns and Rows section to learn more.

b. Click the Filter icon to apply filters to a widget independently of the dashboard filters. The filters work similar to the Dashboard Filters but the scope is applied to the sleeted widget only.

c. Click the Expand icon to expand/maximize the widget in a pop-up window.

Live Montage

This tab shows the live desktop previews of all users on the computer. It's similar to the Live View > Live Player dashboard.

Alerts

This tab shows behavior rule violation alerts. It’s similar to the Behavior Alerts dashboard.

Emails

This tab shows the email activities of all users on the computer. It’s similar to the Emails dashboard.

File Transfers

This tab shows the employee’s file activities, such as Access, Read, Write, Web Upload/ Web Download, etc. It’s like a combined dashboard of File Events and Web File Events dashboards.

Printed Docs

This tab shows the printing activities of all users on the computer. It’s similar to the Printing dashboard.

Snapshots

This tab shows screen recordings of all the users on the computer. It’s similar to the Snapshots tab on the employee’s details page.

IP History

This tab shows the IP addresses from which the computer logged in over the selected time period.

Viewing macOS Permissions

To monitor a Mac computer properly, the Teramind Agent requires specific system permissions such as screen recording, accessibility, etc. to be enabled in macOS.

You can check their status in the Computer's Details screen under the macOS Permissions section.

If at least one permission is enabled, you will see a view like the one below:

To see a list of all permissions, click the small Help icon. A pop-up window will appear, displaying a complete list of required permissions:

Check out this article to learn how to apply the permissions.

Computer Actions Menu

Single Computer Actions

1. Click the Three Dots n front of a computer to access its Actions menu. You can also access it by right-clicking directly on a row (Note: you can also access the Actions menu from the Computer Details screen, on any tab). The menu offers the following actions:

  • Open in a New Tab: similar to the above option but opens the computer's details page in a new browser tab.

  • Edit Computer Info: to edit the computer’s information/settings, such as clearing the print spool, setting up auto delete of recordings, etc.

  • View Live: opens the Session Player in the Live View mode.

  • Troubleshooting: opens the remote Troubleshooting window where you can diagnose the computer for issues.

  • Enable Monitoring / Disable Monitoring: to toggle monitoring on/off. On the Revealed Agent, the user will not be able to log in if you disable the monitoring. If they are already logged in, they will be logged out immediately.

  • Update Agent / Cancel Update Agent (On-Premises): to update the Teramind Agent with the latest version. The Cancel Update Agent option is shown when you click Update Agent. It will let you cancel the update process. Note that these options are available on On-Premises/Private Cloud deployments only.

  • Uninstall Agent / Cancel Uninstall Agent: to remove the Agent from the computer. The Cancel Uninstall Agent option is shown when you click Uninstall Agent. It will let you cancel the uninstall process. Note that these options are only available for the Stealth Agent.

  • Delete / Restore Computer: Choose Archive to archive the computer. The Restore option will bring it back.

  • Computers aren't permanently removed when deleted; instead, they are archived/hidden from computer lists and filters.

  • Delete automatically disable monitoring. Restoring a deleted computer won't turn monitoring back on - you'll need to re-enable it manually.

Multi-Employee/Batch Actions

1. Select one or more computers by clicking the Checkbox in front of a computer's name.

2. Open the Actions menu on the selection bar to perform bulk actions, such as enabling or disabling monitoring, updating or uninstalling the agent, restoring, or deleting computers.

The bulk actions are the same as the single-computer actions, with one addition: Enable notifications and Disable notifications are available only from this multi-select menu. These work like the Notify when offline option on the Edit computer panel, but apply to all selected computers at once.

Editing Computer Info/Settings

Select the Edit Computer Info option from the Computer Actions Menu to edit its information. The edit panel is slightly different for Cloud and On-Premises/Private Cloud deployments:

  • Enable Auto Clear Print Spool: This option is available when the Teramind Agent is installed on a print server. When this option is enabled, the Teramind Agent will check the print spooler every 10 minutes and delete documents older than 6 hours.

  • Update channel (Cloud): Select the auto-update channel to use for automatically updating the Agent. If you don’t select a channel the Default channel will be used. Note: this option is available on Cloud deployments only. For more information about auto-update, see this article in the Knowledge Base.

  • Notify when offline: When you enable this option, you can specify one or more Email addresses that will get an email notification whenever the selected computers go offline. You can also specify the Computer offline threshold (in seconds). The default and minimum value is 180 seconds. The system will wait until this threshold is reached before sending out the notification email. The email looks like this:

  • Delete recordings older than (On-Premises): It lets you delete recordings older than a certain days. A value other than 0 will override the Retention Period settings on Monitoring Profiles > Screen Recording. Note: this option is available on On-Premises/Private Cloud deployments only.

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