Overview
This article lists every productivity and time related measure (column) you can add to a dashboard widget in Teramind V3. For each one it explains what the value means, its unit and whether Min, Max and Avg versions are available. The same measures power the built-in Productivity dashboard, the Time Worked dashboard and Time Cards.
When measuring Active Time, Productive Time and similar values, Teramind only counts the focused (active) window. For example, if a user was active on youtube.com for 20 minutes, the user stayed on that window or tab for 20 minutes without switching to another window, tab or application.
Measures are grouped by the data they come from:
Applications & Webpages: Time spent on applications and websites, split by productivity classification (Productive, Unproductive or Unclassified).
Work Time: Time the employee was working, as recorded by the Agent or by clocking in.
Input Activity: Keyboard and mouse activity level.
Keystrokes: How much the user typed, from keystroke recording.
Min, Max and Avg Measures
Teramind stores time as a series of entries. Each entry is one recorded period of activity, for example a period of time spent on one application or website, or one period of work time.
Most time measures come in four versions. Using Idle time as an example:
Idle Time: The total idle time for each row of the widget. This is the standard version.
Min Idle Time: The idle time of the shortest single entry in each row.
Max Idle Time: The idle time of the longest single entry in each row.
Avg Idle Time: The average idle time per entry in each row.
A row is each item the widget breaks the data down by. For example, if the widget is grouped by Employee, each employee is one row. If it is grouped by date, each day is one row (or one bar in a chart).
Avg is the average per entry, not per day. To see a daily average, group the widget by date. This is also different from the "Avg" values described in How Teramind calculates averages, which divide each daily total by the number of days worked.
Why Some Measures Appear Twice
There are two reasons a measure can appear twice in the list:
Hours and Seconds Versions: Each time measure exists in two versions with the same name: one in hours and one in seconds. From August 2026 onward, only one version is shown. Older builds show both.
Same Measure in Two Data Sources: Time, Idle time and Active time exist in both Applications & Webpages and Work Time. When a widget uses both, each one is listed. Grids add the data source to the column name, for example "Idle time: Work time".
Time Versus Active Time
Time (Activity Time): The total time on applications and websites, active plus idle. It is the Applications & Webpages "Time" measure, so its versions are listed as "Min activity time", "Max activity time" and "Avg activity time".
Active Time: Only the time with keyboard or mouse input.
In other words: Activity Time = Active Time + Idle Time.
Quick Reference
Measures/Columns | Data Source | Unit | Min, Max, Avg |
Time (Activity time) | Applications & Webpages | Hours or seconds | Yes |
Idle time | Applications & Webpages | Hours or seconds | Yes |
Active time | Applications & Webpages | Hours or seconds | Yes |
Productive Time | Applications & Webpages | Hours or seconds | Yes |
Productive Time % | Applications & Webpages | Percent | No |
Productive No Idle Time | Applications & Webpages | Hours or seconds | Yes |
Productive No Idle Time % | Applications & Webpages | Percent | No |
Productive Idle Time | Applications & Webpages | Hours or seconds | Yes |
Unproductive Time | Applications & Webpages | Hours or seconds | Yes |
Unproductive Time % | Applications & Webpages | Percent | No |
Unproductive Idle Time | Applications & Webpages | Hours or seconds | Yes |
Unclassified Time | Applications & Webpages | Hours or seconds | Yes |
Unclassified Time % | Applications & Webpages | Percent | No |
Unclassified Idle Time | Applications & Webpages | Hours or seconds | Yes |
Time (Total work time) | Work Time | Hours or seconds | Yes |
Idle time | Work Time | Hours or seconds | Yes |
Active time | Work Time | Hours or seconds | Yes |
Wage | Work Time | Currency | Yes |
Activity % | Input Activity | Percent | No |
Count | Keystrokes | Number | No |
Characters | Keystrokes | Number | Yes |
Words | Keystrokes | Number | Yes |
Applications & Webpages Measures
These measures are based on time spent on applications and websites. Only the focused (active) window is counted. Productive, Unproductive and Unclassified come from the classifications in Configurations > Productivity Profiles. To learn how to classify activities, see How to classify activities into productive, unproductive or custom category.
Idle time only starts counting after the Idle Threshold has passed. The default is 10 minutes. You can change it in the Applications settings of a profile in Configurations > Monitoring Profiles. For example, with a 10-minute threshold, 15 minutes without keyboard or mouse input is recorded as 5 minutes of idle time.
Time
Measures/Columns: Applications & Webpages: Time (shown as Activity time), Min activity time, Max activity time, Avg activity time
Unit: Hours or seconds
Definition: The total time spent on applications and websites, including idle time.
Min, Max and Avg Versions: Yes. See the Min, Max and Avg Measures section.
Idle Time
Measures/Columns: Applications & Webpages: Idle time, Min idle time, Max idle time, Avg idle time
Unit: Hours or seconds
Definition: The time on applications and websites with no keyboard or mouse input, counted after the Idle Threshold has passed.
Min, Max and Avg Versions: Yes. See the Min, Max and Avg Measures section.
Active Time
Measures/Columns: Applications & Webpages: Active time, Min active time, Max active time, Avg active time
Unit: Hours or seconds
Definition: The time on applications and websites with keyboard or mouse input. This is Activity time minus Idle time.
Min, Max and Avg Versions: Yes. See the Min, Max and Avg Measures section.
Productive Time
Measures/Columns: Productive Time, Min productive time, Max productive time, Avg productive time
Unit: Hours or seconds
Definition: The time spent on applications and websites classified as Productive, including idle time.
Min, Max and Avg Versions: Yes. See the Min, Max and Avg Measures section.
Productive Time %
Measures/Columns: Productive Time %
Unit: Percent
Definition: The share of Activity time that was Productive Time.
Min, Max and Avg Versions: No. Shown as one percentage for each row of the widget.
Productive No Idle Time
Measures/Columns: Productive No Idle Time, Min productive no idle time, Max productive no idle time, Avg productive no idle time
Unit: Hours or seconds
Definition: Only the active time spent on Productive applications and websites. This is Productive Time minus Productive Idle Time.
Min, Max and Avg Versions: Yes. See the Min, Max and Avg Measures section.
Productive No Idle Time %
Measures/Columns: Productive No Idle Time %
Unit: Percent
Definition: The share of Activity time that was Productive No Idle Time.
Min, Max and Avg Versions: No. Shown as one percentage for each row of the widget.
Productive Idle Time
Measures/Columns: Productive Idle Time, Min productive idle time, Max productive idle time, Avg productive idle time
Unit: Hours or seconds
Definition: Only the idle time spent on Productive applications and websites.
Min, Max and Avg Versions: Yes. See the Min, Max and Avg Measures section.
Unproductive Time
Measures/Columns: Unproductive Time, Min unproductive time, Max unproductive time, Avg unproductive time
Unit: Hours or seconds
Definition: The time spent on applications and websites classified as Unproductive, including idle time. Unclassified activity is not included.
Min, Max and Avg Versions: Yes. See the Min, Max and Avg Measures section.
Unproductive Time %
Measures/Columns: Unproductive Time %
Unit: Percent
Definition: The share of Activity time that was Unproductive Time.
Min, Max and Avg Versions: No. Shown as one percentage for each row of the widget.
Unproductive Idle Time
Measures/Columns: Unproductive Idle Time, Min unproductive idle time, Max unproductive idle time, Avg unproductive idle time
Unit: Hours or seconds
Definition: Only the idle time spent on Unproductive applications and websites.
Min, Max and Avg Versions: Yes. See the Min, Max and Avg Measures section.
Unclassified Time
Measures/Columns: Unclassified Time, Min unclassified time, Max unclassified time, Avg unclassified time
Unit: Hours or seconds
Definition: The time spent on applications and websites that have no classification or are classified as Unclassified, including idle time.
Min, Max and Avg Versions: Yes. See the Min, Max and Avg Measures section.
Unclassified Time %
Measures/Columns: Unclassified Time %
Unit: Percent
Definition: The share of Activity time that was Unclassified Time.
Min, Max and Avg Versions: No. Shown as one percentage for each row of the widget.
Unclassified Idle Time
Measures/Columns: Unclassified Idle Time, Min unclassified idle time, Max unclassified idle time, Avg unclassified idle time
Unit: Hours or seconds
Definition: Only the idle time spent on Unclassified applications and websites.
Min, Max and Avg Versions: Yes. See the Min, Max and Avg Measures section.
Work Time Measures
These measures are based on the time the employee was working, from the Agent or from clocking in under Time Tracking. Time when the screen was locked is not included.
Stealth Agents: Work time is the time the user was logged in to the computer, excluding periods when the screen was locked.
Revealed Agents: Work time is the time a task was started and active in the Agent.
To learn more about agent types, see What are the differences between the Revealed, Stealth and Standard Agents?
Total Work Time
Measures/Columns: Work Time: Time, Min total work time, Max total work time, Avg total work time
Unit: Hours or seconds
Definition: The total time worked, including idle time.
Min, Max and Avg Versions: Yes. See the Min, Max and Avg Measures section.
Work Time Idle Time
Measures/Columns: Work Time: Idle time, Min idle time, Max idle time, Avg idle time
Unit: Hours or seconds
Definition: The part of work time with no keyboard or mouse input, counted after the Idle Threshold has passed.
Min, Max and Avg Versions: Yes. See Min, Max and Avg Measures.
Note: The Min, Max and Avg names are the same as for Applications & Webpages idle time. Check the data source when choosing.
Work Time Active Time
Measures/Columns: Work Time: Active time, Min active time, Max active time, Avg active time
Unit: Hours or seconds
Definition: The part of work time with keyboard or mouse input. This is Total Work Time minus Work Time Idle Time.
Min, Max and Avg Versions: Yes. See Min, Max and Avg Measures.
Note: The Min, Max and Avg names are the same as for Applications & Webpages active time. Check the data source when choosing.
Wage
Measures/Columns: Work Time: Wage, Min wage, Max wage, Avg wage
Unit: Currency
Definition: Work time in hours multiplied by the employee hourly rate. The rate is set in the Rate field on the employee Personal tab in Employees. Yearly rates are converted to hourly based on 40 hours a week for 50 weeks. For more information, see How to Track Payroll and Wages in Teramind.
Min, Max and Avg Versions: Yes. See the Min, Max and Avg Measures section.
Input Activity Measures
These measures are based on keyboard and mouse input, counted in 5-minute intervals. They show how much input there was, not what was typed.
Activity %
Measures/Columns: Activity %
Unit: Percent
Definition: The keyboard and mouse activity level. For each 5-minute interval, Teramind scores keystrokes, mouse clicks and mouse movement and uses the highest of the three, up to 100%. A score of 100% means about 60 keystrokes per minute or more, about 30 clicks per minute or more, or continuous mouse movement. A score of 0% means no input. For each row of the widget, the scores of all intervals are averaged.
Min, Max and Avg Versions: No. Activity % is always shown as an average.
Note: Activity % is not the same as Active Time. Active Time measures how long there was input; Activity % measures how much input there was.
Color Guide: Some dashboards, such as Time Worked and Time Cards, show activity levels as colors:
Keystrokes Measures
These measures show how much the user typed. They only have data when keystroke recording is enabled in the employee's profile in Configurations > Monitoring Profiles. If keystroke recording is not included in your plan, the Keystrokes data source is shown as locked.
Characters
Measures/Columns: Characters, Min characters, Max characters, Avg characters
Unit: Number
Definition: The total number of characters typed.
Min, Max and Avg Versions: Yes. See the Min, Max and Avg Measures section.
Words
Measures/Columns: Words, Min words, Max words, Avg words
Unit: Number
Definition: The total number of words typed.
Min, Max and Avg Versions: Yes. See the Min, Max and Avg Measures section.
Count
Measures/Columns: Count
Unit: Number
Definition: The number of recorded keystroke entries.
Min, Max and Avg Versions: No.
Behavior Rule Time Conditions
The following time values are only used in activity-based behavior rules for applications or websites. They do not appear in dashboard widgets or the standard productivity reports. To learn more, see Configurations > Behavior Policies and How to create a behavior rule.
Time Active
Time Active detects how long a user was actively using a specific application or website, so a rule can trigger after a set amount of time. For example, Time Active (min) >= 30 triggers when a webpage stays active for 30 minutes.
Time Focused
Time Focused detects whether a user stayed on a specific application or website for a set amount of time, whether or not they were actively using it. As long as the user did not switch to another window, the rule can trigger.
Total Time Active, Total Time Idle and Total Time Focused
These work like their counterparts above, but accumulate across the whole day instead of a single visit. They reset at the end of the day, when the date of the last update differs from the current date. The reset follows the user's local time zone.
Frequently Asked Questions
Why Is Session Time 0 for the Current Date?
Session Time, Productive Time, Unproductive Time and some other time values are processed in batches and may appear with a delay of up to several hours, especially in cloud-hosted deployments.
Why Is Productive or Unproductive Time Showing as 0?
Most likely no applications or websites have been classified as Productive or Unproductive yet. To learn how to classify them, see How to classify activities into productive, unproductive or custom category. Once they are classified, the time appears in the dashboards.
Why Is Session Time Greater Than 24 Hours for a Single Day?
The employee was logged in to more than one monitored computer. Each computer's session is tracked separately. Add the Computer column to the Productivity dashboard to see the totals for each computer.
Why Is Work Time Greater Than Session Time?
The Stealth Agent may have been offline for a period, for example because of a network issue. If Offline Recording is enabled in Configurations > Monitoring Profiles, the Agent keeps recording activity and Work Time while offline, but cannot track Session Time during the disconnection. By default, offline recording is kept for up to 24 hours.
This can also happen if the user clocked in from the web using Time Tracking instead of the Agent.
Why Is Work Time Less Than Productive Time for Some Users?
This could happen if applications classified as Productive kept running in the background while the user's screen was locked. They added to Productive Time but not to Work Time, which excludes locked screen time.
This was more common in older Agent versions. In current versions, Productive Time is not tracked while the screen is locked, just like Work Time. If you see this issue, update the Agent. See How to update the Teramind Agent remotely.
Why Is Work Time on the Time Worked Dashboard Different From the Live Users Widget?
The Live Users widget on the Employee Monitoring dashboard shows Work Time only for the computer the employee is currently using. The Time Worked and Productivity dashboards total Work Time across all computers the employee used that day.
For Work Time to be recorded, especially with a Stealth Agent, the Agent needs a task. A default task is usually configured, but if it has been reset, Work Time may stop being counted. To fix this:
Go to Configurations > Settings > Agents and set the Default Task. You can also set a default task for each employee on the employee's profile.
Restart the computer so the Agent reconnects and starts tracking Work Time against the new default task.
Why Do I See the Same Measure Twice in the Widget Editor?
Older builds list each time measure in both hours and seconds. Some measures, such as Idle time and Active time, also exist in both Applications & Webpages and Work Time. See Why Some Measures Appear Twice.
Why Is Avg Idle Time in My Widget Different From the Average in Reports?
In a widget, Avg is the average per entry in each row, not per day. Report averages divide each daily total by the number of days worked, as described in How Teramind calculates averages. To see a daily average in a widget, group it by date.
Why Does Productive + Unproductive + Unclassified Time Not Match Work Time?
They come from different data. Productive, Unproductive and Unclassified Time are based on application and website activity, while Work Time is based on work time records from the Agent or from clocking in. For example, time clocked in from the web has Work Time but no application activity. Compare them with Applications & Webpages: Time (Activity time) instead.
Why Is There No Unproductive No Idle Time?
Only Productive has a No Idle version. To get the active time spent on unproductive activities, subtract Unproductive Idle Time from Unproductive Time.
Why Is Activity % Low Even Though the Employee Was Working?
Activity % measures keyboard and mouse input only. Work that involves little input, such as reading, attending meetings or taking calls, gives a low score even if the employee was busy. Use Activity % together with Work Time and Productive Time rather than on its own.
I Changed a Classification. Why Do Old Reports Still Show the Old Value?
New classifications only apply to new activity. To apply them to data that was already collected, use Update Past Classifications on the Productivity Profiles screen.
Why Is Wage Showing as 0?
Wage is only calculated for employees with a rate. Set the Rate field on the employee Personal tab in Employees. See How to Track Payroll and Wages in Teramind.
Why Is Idle Time 0 Even Though the Employee Took Breaks?
Idle time only starts after the Idle Threshold (10 minutes by default). Breaks shorter than the threshold are counted as active time. If the screen was locked during the break, that time is excluded from Work Time and counted only in Session Time. You can change the threshold in Configurations > Monitoring Profiles.