Introduction to Session Player
The Session Player is a pop-up window that enables you to play back screen and audio recordings from a user's computer. If the computer is online, you can also interact with it in real-time.
Additionally, the Session Player allows you to:
Remotely control a user's computer (RDP).
Freeze user inputs (lock out keyboard/mouse input).
Activate the Windows Task Manager (send the CTRL+ALT+DEL command).
Track user Activities.
Track Notifications (Behavior Alerts).
Export images/videos for evidence.
Add Tags and Notes to the video to facilitate auditing and investigation.
You will need to ensure Screen Recording is enabled from the Monitoring Settings to be able to capture the user's desktop and play it on the Session Player. Note that it is enabled by default.
You will need to ensure Audio is enabled from the Monitoring Settings to be able to capture the input/output audio and play it on the Session Player. Note that it is NOT enabled by default.
Accessing the Session Player
You can open the Session Player from several locations:
Look for the Movie Camera
icon on most dashboards' grid widgets; simply click it.Alternatively, click the Three Dots
icon at the start of a row in a grid widget, then select View record from the context menu.On other screens, such as the Live View > Snapshots dashboard, you'll find thumbnails. Clicking any thumbnail will launch the Session Player.
The Employee's details and Computer's details screens also feature a Live View button specifically for launching the Session Player.
Session Player Modes
The Session Player offers two distinct viewing modes: Live View and History View. You can easily switch between them by clicking the Live View or Calendar icon at the top of the player.
You can switch between modes by clicking the Live View or Calendar icon on top.
Live View:
With the Live mode, the Session Player turns into a fully functional remote desktop client. You can view a real-time stream of the user’s desktop and take remote control of it.
Note that Live View is available only when a user is online. You will see the “Live view” text displayed on top when in this mode.
History View:
With the History mode, you can use the Session Player to view previous desktop session recordings of the user. When the player shows a date instead of “Live view”, it means the player is in History View mode.
Both modes allow you to see a detailed list of activities (press the View log of event button). If audio recording is enabled, you can also hear recordings of both sound outputs and inputs (speakers/line-out, microphone/line-in). You can also export the video as an MP4 file.
If an orange border appears around the video, it indicates that the user's monitor is in sleep mode.
Basic Navigation
1. On the left, you'll find several playback controls. Use the Play/Pause buttons to start or stop the video. You can also control playback with the Rewind, Fast Forward, and Beginning/End buttons. To toggle the sound on or off, click the Speaker 
icon.
2. You can drag the Play Head 
along the player's timeline to move back and forth through the video.
3. You can click a Location 
icon to jump directly to the time when a rule violation incident occurred. Note: To view activities and rule notifications, make sure to turn on the logs by clicking the View log of event button at the top of the player.
4. The Timeline visually indicates video recording availability:
If the Timeline is light grey, it means video recording is available for that period.
If it's a darker grey, it means the video recording is missing. This can happen for several reasons, such as the user being logged out, the Agent being disabled, or screen recording features being turned off (e.g., locked session recording). Check out this Knowledge Base article to learn about troubleshooting video recording issues.
5. You'll see the Time and Date of the recording displayed. Click on either the Time or Date to jump to that specific point in the recording.
6. You can control the size of the video (zoom in/out) by clicking the Zoom 
icon. Select the Fit option to fit the video inside the window. If the video doesn’t fit in the window area, you will be able to move around the video by clicking and dragging anywhere on the video with your mouse. You can also use the mouse wheel and touch gestures.
Live View Controls
The Take action option is shown when the player is in Live View mode. Clicking it will show several options:
Remote control: allows you to take full control of the user's computer.
Freeze input: lets you freeze/unfreeze the user’s input. When input is frozen, the user won’t be able to use their keyboard or mouse.
Send Ctrl+Alt+Del: lets you send the CTRL+ALT+DEL command to the user’s computer. This will bring up the Ctrl+Alt+Del screen, where you can access options to change the account password, switch a user, open the Task Manager, etc..
Take screenshot: lets you take a screenshot and save it as a PNG file.
The remote control feature will only work if you have the Allow remote control option enabled on the Screen Recording monitoring settings.
You can show a message to the user when the Remote control / Freezing input mode is activated by using the option under the Messages to display section on the Screen Recording monitoring settings.
Downloading / Exporting Videos
1. Click the Download 
button. The Video Export panel will open.
2. On the Video Export panel, select a date range and specify the time range, video speed, frames per second, and an email address where the video link will be sent. If End-to-End Encryption is enabled, you will have to specify the encryption passphrase; otherwise, the video will not be exported.
3. Click the Export video button to start the export process. When the export is ready, you will get an email to the email address specified in the Notify when ready field. The email looks like this:
Click the link in the email to download the video.
You can view a list of all the exported videos and download them from the System > Video Exports screen.
Note that if the Specify a domain to allow Teramind data export option is used (Configurations > Settings > Security), then you can only send export emails within that domain. If it’s left blank, then any email addresses can be used.
Viewing Log of Events
1. Click the View Log of events button (it will change to "Log of events" when clicked and vice versa).
2. A panel on the right side will open. Here you can switch between Activities, Notifications, and Tags:
Activities: are app and website interactions (e.g., opening an app or document, visiting a website).
Notifications: are behavior rule violation alerts.
Tags: are labels and notes that you can add to a specific timestamp on a video. They are useful for a variety of purposes, including investigations, audits, or simply as reminders. See the section below for more information about tags.
3. You can search for an activity/notifications/tags using the Search field.
4. Click on any activity/notification to move the player's head to the time when the activity/notification occurred.
Viewing / Adding / Removing Tags
You can add custom tags to the video for auditing, tracking, or other purposes. Tags let you mark a time on the video and add a label to it. You can also add notes.
1. Click the View Log of events button (it will change to "Log of events" when clicked and vice versa).
2. A panel on the right side will open. Here you can switch between Activities, Notifications, and Tags. Click the Tags tab.
3. You can search for any tags using the Search field.
4. Click the New tag button to add a new tag. The New Tag window will pop up:
a. Select or enter a Tag Name.
b. Select the Date and Time.
c. Enter your Notes.
d. Click the Submit button.
5. Click the Edit 
icon to edit the tag. Click the Remove 
icon to remove the tag.
Retrieving Archived Video (Cloud)
Recordings older than 90 days are automatically moved to an archive. This process is in place to optimize storage usage and minimize processing overheads.
If you attempt to play an archived recording, a notification will appear:
Once the retrieval is complete, you'll receive an email at your account's address:
This email will contain a link that, when clicked, will open the Session Player and begin playing the video. At this point, you can export the video and then download it if you wish to keep a local copy.