Please do not delete the Teramind folder or files manually or use Windows'/Mac’s built-in app remover or any other third-party uninstallers to remove the Teramind Agent. Use the following methods to remove the Agent instead.
If you are removing a protected Agent, follow the instructions on this article: How to uninstall a protected agent?
Local Uninstallation
Windows
To uninstall the Agent, run the Teramind Agent Removal Tool:
Cloud customers can download it from: https://static-www.teramind.co/download/teramind-remover.exe.
On-Premise or Private Cloud (Azure/AWS) customers can also download the tool from the Self-Hosted Portal: https://www.teramind.co/portal.
Run the remover tool on the user machine you want the Agent uninstalled from.
The remover tool is not silent by default, it shows a dialogue to the user. To uninstall the agent silently use the /silent option with the command line:
C:\Users\ADMIN\Downloads\teramind-remover /silent
If the remover is blocked by your antivirus/EDR, please add this folder to its exclusion list: %TEMP%/remover
To learn how to verify the agent is removed, check out this article: How to verify if the Agent is installed / uninstalled.
Please note that, Teramind Remover tool requires Microsoft .NET Framework 3.5 or higher to be installed. If you don't already have it installed, you can downloaded the framework from Microsoft’s website. After installing the .NET Framework, run the remover as an administrator again.
Mac
Run the following command in the Terminal (Applications > Utilities > Terminal) to uninstall the Agent:
sudo /usr/local/teramind/agent/bin/uninstall.sh
The above command will work for both the Revealed and Hidden Agents.
Version 233 or Later:
macOS may request an elevated user's password to continue the uninstallation process. The password must be typed and will not show when entering as is typical with the Mac Terminal.
Provide your credentials and click the OK button to remove the extension:
Note that, if you don’t provide the credentials, or just close the dialog, then the uninstallation process will be terminated and the Agent will not be removed.
Remote Uninstallation
Windows & Mac
You can uninstall an unprotected Stealth Agent remotely from the Dashboard. You can do it from the Computers or the Computer Details screen:
To do it from the Computers screen:
1. Select one or more computers by clicking the Checkbox 
in front of their names.
2. Click the Computer Actions Menu at the top and select the Uninstall Agent option.
To do it from the Computer Details screen:
1. Click the Three Dots 
near the top right corner, then select the Uninstall Agent option from the drop-down menu.
If you're attempting to uninstall an Agent that isn't connecting to your Dashboard at all, then a remote uninstall won't be effective and we instead recommend to follow the Local Uninstallation steps above directly from the computer.