The monitoring schedule allows you to specify exactly when user tracking takes place. By setting a schedule, you can ensure that monitoring only occurs during designated work hours, helping to balance organizational needs with user privacy.
The monitoring schedule uses the Timezone selected within the Dashboard’s Locale settings to apply the specified date and time ranges for tracking.
Changing the Monitoring Schedule for a Group
You can change the monitoring schedule for a group of employees, computers or departments from the Configurations > Monitoring Profiles screen:
1. Navigate to Configurations > Monitoring Profiles.
2. Click the profile's name (for example, Helpdesk Team).
3. Set the schedule using one of these options:
Bulk Schedule for All Channels: Click the Clock
icon at the top-right of the profile to open the Days and time for monitoring profile dialog. Select the days to monitor (for example, Mon to Fri), drag the two handles on the slider to set the start and end time (for example, 09:00 to 18:00), then click Apply changes. The schedule is applied to every monitoring channel in the profile.Single Channel Schedule: Click the Edit
icon in the Actions column next to a channel (for example, Screen Recording). Under Monitoring Schedule, select the days and drag the slider handles to set the time, then click Apply changes. The schedule applies to that channel only.
4. Click the Save button at the top-right to save the profile. To undo changes you haven't saved yet, click Discard.
Notes
Keep the following in mind when setting a schedule:
Time Steps: The slider moves in 10-minute steps.
Outside This Window: Click the Outside this window
icon (two arrows) next to the slider to reverse the schedule. The channel is then monitored outside the selected time instead of during it.Always-On Channels: OS State and Offline Recording don't have a schedule, so they are always active.
Changing the Monitoring Schedule for a Single Employee
If you need to customize the monitoring schedule for a specific individual rather than an entire group, you can do so directly from the employee's profile's Monitoring Options tab:
1. Navigate to Employees.
2. Click the employee's name (for example, Aymon Cousteau).
3. Click the Edit button at the top-right of the employee's profile.
4. Select the Monitoring options tab in the Edit Profile panel.
5. Set the schedule using one of these options:
Assign a Different Monitoring Profile: Use the Monitoring profile dropdown at the top of the tab to assign the employee to another profile. The employee then follows that profile's monitoring schedule.
Schedule for All Channels: Select the Schedule sub-tab. Select the days to monitor (for example, Mon to Fri), drag the two handles on the slider to set the start and end time (for example, 09:00 to 18:00), then click Apply to all categories.
Single Channel Schedule: In the Basic sub-tab, click the Gear
icon next to a channel (for example, Screen Recording). Under Monitoring Schedule, select the days and drag the slider handles to set the time, then click Back to return to the channel list.
6. Click the Apply Changes button to save the changes.
Automatic Custom Profile
Changing the monitoring settings of an employee from their profile will automatically assign them under the "Custom profile". This custom profile overrides any other monitoring profiles (and monitoring schedules) the employee may be part of.