FAQ
Frequently Asked Questions
55 articles
How can I extend my trial period?
How can I become a reseller, referrer, partner, dealer or distributor of Teramind?
What payment options do you accept?
Can I have multiple subscriptions under a single account?
What is the difference between annual and monthly subscriptions?
What governs the terms of service and support?
What kind of support SLA do you provide?
Will enhanced features and reports be available immediately after an upgrade?
How can I compare who is productive/who isn’t?
How can I benchmark employee performance with Teramind?
How can I defining and analyze employee idle time in Teramind
Can Teramind be used for time tracking?
How can Teramind help us identify and eliminate process bottlenecks?
How can I track labor costs and spending using Teramind?
Can we monitor calls for quality assurance (QA/SLA) purposes / can we listen in on Zoom calls?
Are there different ways to understand idle time among employees?
How can I enable employees to track their time against projects?
What is the difference between Teramind Starter, Teramind UAM, Teramind DLP and Teramind Enterprise?
Do you have access to our data?
How much data storage and retention is included with my subscription?
What is the difference between Teramind Cloud, Teramind On-Premises and Teramind Private Cloud (Azure/AWS/GCP)?
How secure is the data Teramind collects and stores in the cloud?
Does Teramind have an archive or backup feature?
Is Teramind Cloud multi-tenant?
Where is my data hosted? Can I choose my own data center region?
How often do you release your updates? What is your patch management policy?
What type of encryption do you use for data at rest and data in motion?
What is your fault tolerance/uptime/SLA?
What is the Teramind Agent?
What are the differences between the Revealed Agent and the Stealth Agent?
Teramind Agent specifications and supported platforms
What features are supported on Mac?
How to use the Revealed Agent
What is the installation path (location/folder) of the Teramind Agent?
How much bandwidth does Teramind consume?
Do you support Linux? Can I install the Teramind Agent on Linux?
Is the Teramind Agent tamper-proof?
Does the Teramind Agent support RDP?
How much storage do I need for screen recordings?
How can I export my data?
How to use the Teramind API
What is the limit for API calls?
How to get computer details using the API
What is your data retention policy? How long is my data kept? How can I export my data?
Is the time on the employee schedule converted to the local time zone?
How are times assigned? which clock does the agent/server use?
Does Teramind support microSD cards?
Is Teramind compatible with BitLocker encrypted drives?
What is certificate pinning? Can Teramind monitor certificate-pinned apps?
Can Teramind monitor encrypted emails?
Is Teramind Agent proxy-aware? Does it support HTTP/SOCKS/UDP proxy?