FAQ
Frequently Asked Questions
49 articles
- How can I become a reseller, referrer, partner, dealer or distributor of Teramind?
- What payment options do you accept?
- Can I have multiple subscriptions under a single account?
- What is the difference between annual and monthly subscriptions?
- What governs the terms of service and support?
- What kind of support SLA do you provide?
- Will enhanced features and reports be available immediately after an upgrade?
- How can I compare who is productive/who isn’t?
- How can I benchmark employee performance with Teramind?
- How can I defining and analyze employee idle time in Teramind
- Can Teramind be used for time tracking?
- How can Teramind help us identify and eliminate process bottlenecks?
- How can I track labor costs and spending using Teramind?
- Can we monitor calls for quality assurance (QA/SLA) purposes / can we listen in on Zoom calls?
- Are there different ways to understand idle time among employees?
- How can I enable employees to track their time against projects?
- What is the difference between Teramind Starter, Teramind UAM, Teramind DLP and Teramind Enterprise?
- Do you have access to our data?
- What is the difference between Teramind Cloud, Teramind On-Premises and Teramind Private Cloud (Azure/AWS)?
- How secure is the data Teramind collects and stores in the cloud?
- Does Teramind have an archive or backup feature?
- Is Teramind Cloud multi-tenant?
- Where is my data hosted? Can I choose my own data center region?
- How often do you release your updates? What is your patch management policy?
- What type of encryption do you use for data at rest and data in motion?
- What is your fault tolerance/uptime/SLA?
- How much storage do I need for screen recordings?
- How can I export my data?
- How to use the Teramind API
- What is the limit for API calls?
- How to get computer details using the API
- What is your data retention policy? How long is my data kept? How can I export my data?
- Is the time on the employee schedule converted to the local time zone?
- How are times assigned? Which clock does the agent/server use?
- Does Teramind support microSD cards?
- Is Teramind compatible with BitLocker encrypted drives?
- What is certificate pinning? Can Teramind monitor certificate-pinned apps?
- Can Teramind monitor encrypted emails?
- Is Teramind Agent proxy-aware? Does it support HTTP/SOCKS/UDP proxy?