Use the Productivity dashboards and its baseline measurements widgets to understand the work habits of high-performing teams. These insights help you build data-driven Personal Development Programs (PDP).

Pinpoint distractions such as high app-switching or low focus time. Review screen recordings in the Session Player to see exactly how tasks are being performed.

Teramind BPO works by producing objective data through continuous monitoring and analysis of employee workflows and activities. Available in Teramind Enterprise, it utilizes features like in-app/web field parsing and custom rule logic to identify and analyze process bottlenecks, duplicate efforts, and inefficiencies. The solution then provides customized business intelligence reports, allowing enterprises to iteratively adjust and optimize their processes, ensuring higher efficiency and continuous improvement toward specific goals like improving customer service or fighting fraud.

Use the Employee Cost and Task Cost dashboards as an audit trail to validate billable hours and ensure clients are billed only for active, productive work.

Evaluate tasks against SLAs and timelines via the Task Cost dashboard to identify bottlenecks that drain budgets or delay goals.

Monitor the usage of apps and online services through the Applications & Websites dashboard to ensure you are optimizing your software spend and consultant time.

Dedicated dashboards such as Emails, Instant Messages, Online Meetings, Social Media, Searches, Printing, etc. help you identify employee engagement and work habits across specialized activities such as meetings, communications, and information lookups. Repeated searches or heavy printing, for example, are often early signals of a findability or paper-process bottleneck.

Use the AI Usage Control dashboard to see which AI platforms (ChatGPT, Claude, Copilot, and others) employees are using, who the top users are, what categories of work AI is applied to, and whether any shadow-AI usage exists. This lets you measure AI adoption as a process-improvement lever and steer work toward approved tools.

The dashboard's AI Chats tab lets you dive into the actual conversations employees are having with AI tools: how many people are using them, who uses them most, and the content of each chat. This gives you an audit trail for how AI participates in customer-facing or regulated processes.

The AI Risk tab surfaces rule violations where sensitive data flows into unsanctioned AI platforms, and the Agentic AI tab tracks autonomous AI agent activity, including alerts by employee and file events triggered by agent processes.

Analyze custom workflows to ensure compliance with Standard Operating Procedures. For example, use the File Events dashboard to track if a CSR is accessing the correct documentation during customer onboarding.

Measure the time spent on each step of a process to find gaps where automation or additional training could save time.

Use the Time Records and Time Cards dashboards to track early starts, late shifts, and absenteeism. This data helps you decide when to reallocate resources or adjust Schedules.

Develop Behavioral Policies and Rules that trigger automatic feedback. For instance, set rules to notify employees if they are idling excessively or using social media during work hours. Review triggered violations in the Behavior Alerts dashboard to spot recurring process failures across teams.

Use the Teramind API to export behavioral data to your existing process optimization or QA systems for advanced analysis. You can also build custom dashboards and schedule them to deliver process metrics to stakeholders automatically.