Teramind

For Teramind Cloud deployments, we provide the following:

Uptime: 99.9% Platform uptime, measured monthly and excluding scheduled maintenance windows.

Scheduled Maintenance: Planned for non-business hours whenever possible, with written notice at least 48 hours in advance.

Monitoring: The Platform is monitored and administered 24/7/365, with on-call staff available to respond to service failures.

Service Credits: If monthly uptime falls below the committed service level, service credits apply as described in the Teramind Cloud Service Level Agreement.

- Uptime: 99.9% Platform uptime, measured monthly and excluding scheduled maintenance windows.
- Scheduled Maintenance: Planned for non-business hours whenever possible, with written notice at least 48 hours in advance.
- Monitoring: The Platform is monitored and administered 24/7/365, with on-call staff available to respond to service failures.
- Service Credits: If monthly uptime falls below the committed service level, service credits apply as described in the Teramind Cloud Service Level Agreement.

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