The Deployment screen offers various management options. For Cloud deployments, you can manage your subscription, create a support PIN, and view the servers and ports in use. For On-Premises deployments, you can find information about your deployment and the software components being installed.

On a new (trial) Cloud instance, the Deployment screen looks like this:

1. For a new trial account, under the Subscription section, you will see how many Agents are installed, the type of subscription package (in this case, it will show "Trial"), and the trial end date.

You can click the Subscribe button to buy a paid subscription. When you click the button, you will be taken to the checkout page:

2. Under the Subscription section, select a package such as Teramind DLP, Teramind UAM, or Teramind Starter. Check out this Knowledge Base article to learn the difference between each package. Select the Number of seats (licenses). Select a payment plan: Pay monthly or Pay upfront. Note that both plans require an annual commitment. However, with the monthly plan, you can pay monthly. If you want to pay in your local currency, click the Pay in local currency button.

3. Under the Credit Card Information section, enter your credit card details.

4. Under the Billing Address section, enter the billing address. Note that this address should match your credit card's address. Otherwise, the transaction will fail.

5. Under the Order Summary section, you will see the total. You can change the payment term here, too. Click the Subscribe button to subscribe.

Under the Support PIN section, you will be able to renew a support PIN. A support PIN is a temporary access code that will allow our support agents to access your dashboard without requiring your username and password.

Teramind Support will never ask for your username and password. If Teramind Support needs to access your account to assist you with a support inquiry, we will always ask for your permission, and we will ask you to give us access by sending us this PIN.

To manage your support PIN:

1. You will see the instance name and the five-digit support PIN.

2. Click the Renew button to generate a new support PIN.

3. Click the Copy button to copy the PIN to the clipboard (so that you can paste it in a message, see the Support section below).

4. Click the Clear button to clear the support PIN. Teramind support agent(s) will no longer be able to access the dashboard if you clear the PIN.

The Server & Port section shows what IP/DNS, domain, and ports are being used by your Teramind instance. This information might be useful in case you need to configure your network firewall to allow the Teramind Agent to access the server.

This Knowledge Base article explains what other ports you might need to open up. If you can’t connect to Teramind after configuring your firewall, please contact our support team for help.

On a new (trial) Cloud instance, the Deployment screen looks like this:

The Subscription section lets you change your subscription.

Click the Go to Self-Hosted Portal button to go to the self-hosted portal. From there, you can subscribe to a new package, upgrade your existing package, change your payment plan, or billing address.

For more information, check out this Knowledge Base article.

The About your deployment section shows your hardware ID (which is needed for your on-premises license key), license entitlements, the solution (package), and the license expiration date.

If for any reason, you wanted to change the license key (i.e., you upgraded from a trial to a paid account), you can do that from the field on top. Click the Change button after making any changes.

The Software section shows the version numbers of all the installed components.