Introduction to Departments
On the Departments screen, you can see a list of all the departments, how many employees are in each department, who the department managers are, etc. You can also create/edit departments and assign managers to them.
Department managers can only view/manage the employees in their respective department(s).
1. Use the Department Name search field to look for departments matching specific keywords, or use the Managers drop-down menu to filter the list by department managers.
2. Click the New Department button to create a new department.
3. Click the Grid 
icon to select which columns are shown on the report. Here are the available columns and their descriptions:
Department Name: The department's display name. A synced badge means the department is linked to and synchronized from an external directory (Active Directory/LDAP or SCIM) rather than created manually. Names shown as "Child ← Parent" (e.g., "Contractors ← Finance") indicate a sub-department in the hierarchy.
Employees Count: The number of employees (monitored agents/users) currently assigned to the department.
Employees: The department's members, rendered as name chips. When there are more members than fit, the overflow is shown as a "+N" chip (e.g., "+5" = five more employees beyond the ones displayed). Hover over the number to see the rest of the employees.
Managers: The employee(s) designated as manager of the department. This column also powers the "Managers" filter dropdown above the grid. Similar to the Employees column, overflown names are shown as “+N”.
Description: An optional free-text description of the department.
Dn: The Distinguished Name - the directory path of the organizational unit the department is synced from (e.g., “OU=Contractors,OU=Finance,DC=emu,DC=local”). Only populated for directory-synced (e.g., Active Directory) departments; blank for manually created ones.
4. Click the Three Dots ⋮ icon in front of a department to access its Context Menu. From the menu you can:
Open: Allows you to view the department details page.
Edit Department: Allows you to edit the department’s name, descriptions and assignment settings. Editing a department is similar to creating a new department.
Clone Department: Lets you clone (duplicate) a department.
Delete: Select this option to permanently delete a department.
Creating a New Department
When you click the New Department button from the Departments screen, a panel on the right side will let you create a new department:
1. Enter a Department Name.
2. Optionally, enter a Department Description.
3. The Preserve agents during AD synchronization option is applicable if you have a directory integration (e.g., Active Directory). When this option is enabled, the members of this department will not be moved to a different department by the directory synchronization. Their department assignment stays exactly as you set it, no matter what changes in the directory. See the additional notes below for more information.
4. Select Employees who belong to the department.
5. Select one or more department Managers.
6. Click the Save button to create the department.
Additional Notes about Preserve agents during AD synchronization
When the Preserve agents during AD synchronization is off (the default), every AD sync re-derives each user's department from Active Directory, based on the OUs/groups imported as departments or the AD attribute mapped to the Department field, and moves users whose AD placement has changed.
This option is recommended for manually maintained departments (for example, "External Contractors") whose membership doesn't exist in AD, or for hand-picked exception groups you don't want AD sync to reshuffle.
The option protects only the department assignment. It does not stop other AD-driven updates (name, email, position, monitoring on/off via monitor groups), and it does not affect how newly imported AD users are initially placed.
You can still move employees in or out of the department manually at any time, regardless of this setting.
Important: If you organize users into departments manually, enable this option on those departments before running AD sync. Otherwise the sync will reorganize users to match Active Directory, and your manual assignments will be lost.
Deleting a Department
You can delete a department from two places:
From the Departments screen: Click the Three Dots ⋮ icon in front of department’s name and select Delete.
From the Department Details screen: Click the Three Dots ⋮ icon located near the top-right corner and select Delete.
If the department is currently in use, you will see a confirmation popup that lists everywhere the department is referenced - including employees, behavior policies/rules, productivity profiles, monitoring profiles, access control policies, etc.:
1. You can enable the Unassign the department from all the associations above option to automatically remove all linked records. Leave it unchecked if you plan to manually reassign the associations, or if you need to preserve the links for audit and compliance purposes.
2. Click the Delete button to remove the department. You will need to provide your password/credential to ensure the department isn’t removed accidentally.
Department Details: Viewing a Department’s Monitoring Reports
When you click a department’s name on the Departments screen, you will be taken to its monitoring reports screen:
1. Near the top-right side of the dashboard, you will see how many employees and managers are assigned to the department.
2. Next to the department details, you can see how many places the department is being used (for example, monitoring profiles, access control policies, widgets, etc.). Click the link to view the detailed list:
3. Click the Edit Department button to edit the department. The process is similar to creating a new department.
4. The Export menu lets you export the data of the active tab:
5. You can click the Three Dots 
icon to access the Dashboard Actions Menu. From there, you can clone or delete the department.
6. On top of the screen, you will see several tabs: Activity Log, Alerts, Emails, etc. These tabs are very similar to the tabs available on Employee Details and Computer Details screens. The only slightly different tab is the Activity Log tab. It comes with four widgets:
Activity: A line chart showing the department's overall activity percentage over the selected date range. It helps you quickly identify trends in team engagement and spot periods of declining activity early so you can investigate causes (e.g., burnout, tool issues, or seasonal dips) before they impact performance.
Top App/Domains: A bar chart ranking the most-used applications and websites by time spent (active time). It reveals which tools and websites consume the most time for the department’s employees, enabling you to identify potential distractions, confirm that work-critical applications are being used, and make informed decisions about software licensing or access policies.
Work Time by Weekday: A stacked column chart breaking down each weekday (Mon - Sat) into Productive Time, Unproductive Time, and Unclassified Time in hours. This widget provides visibility into how productive hours are distributed across the work week, helping you identify which days have the highest unproductive or unclassified time - useful for adjusting workloads, or re-evaluating productivity classifications.
Details Grid: At the bottom, a grid widget shows a detailed log of all app & web activities for all employees in the department.
7. On top of the main widget area is the filters section. Each tab on the dashboard comes with a few pinned filters applied by default. You can apply additional filters by clicking the Filters button. Check out the Filters section to learn more about filters.
8. On the grid widget, click the Three Dots in front of a row to access its Context Menu. From the Context Menu, you can:
Show details record: will open an Activity panel on the right side of the screen, where you can see detailed info about an activity. You can also view the screen recording of the activity or print the details by using the View Record and Print buttons on this panel.
View Record: will launch the Session Player so that you can view the video recordings. Note: you can also click the Movie Camera
icon next to a timestamp to view the screen recording.Classify: will open the Classify Activity panel, where you will be able to classify the apps/websites. See the Classifying Applications and Domains as Productive/Unproductive section to learn more.
View classification profile: to view the classification rules under the currently assigned profile. See the Classifying Applications and Domains as Productive/Unproductive section to learn more.
9. Hover over a widget to reveal the actions you can apply to the widget:
a. Click the Grid icon at the top right corner of a grid widget to open/close its settings panel. From this panel, you can select which columns to show on the grid, create row groups, sum the number of items, etc. See the Adjusting Grid Columns and Rows section to learn more.
b. Click the Filter 
icon to apply filters to a widget independently of the dashboard filters. The filters work similar to the Dashboard Filters but the scope is applied to the sleeted widget only.
c. Click the Expand 
icon to expand/maximize the widget in a pop-up window.