Introduction to Departments
On the Departments screen, you can see a list of all the departments, how many employees are in each department, who the department managers are, etc. You can also create/edit departments and assign managers to them.
Note that department managers can only view/manage the employees in their respective department(s).
1. Click the New Department button to create a new department.
2. Click the Three Dots 
icon or right-click on a department to access its Context Menu:
Click the Edit Department button to edit the department. Editing a department is similar to creating a new department.
Click the Clone Department button to clone (duplicate) a department.
Click the Delete button to permanently delete a department.
Creating a New Department
When you click the New Department button from the Departments screen, a panel on the right side will let you create a new department:
1. Give the department a name.
2. Optionally, enter a description.
3. Select one or more department managers.
4. Assign employees who belong to the department.
5. Click the Submit button to create the department.
Deleting a Department
To delete a department, right-click the department and then select the Delete option from the Context Menu. You can also delete a department from the Action menu on the Department Details screen.
If the department is currently in use, you will now see a confirmation popup that lists everywhere the department is referenced - including employees, behavior policies/rules, productivity profiles, monitoring profiles, access control policies, etc.:
1. You can also enable the Unassign the department from all the associations above option to automatically remove all linked records. Leave it unchecked if you plan to manually reassign the associations, or if you need to preserve the links for audit and compliance purposes.
2. Click the Delete button to remove the department. You will need to provide your password/credential to ensure the department isn’t removed accidentally.
Department Details: Viewing a Department’s Monitoring Reports
When you click a department’s name on the Departments screen, you will be taken to its monitoring reports screen:
1. At the top-left corner, you will see the department’s name and the number of employees under it.
2. The Actions menu lets you clone (duplicate) or delete the department.
3. The Export menu lets you export the data of the active tab:
Some tabs like Snapshots do not have the export option.
4. Click the Edit Department button to edit the department. The process is similar to creating a new department.
5. On top of the screen, you will see several tabs: Activity Log, Alerts, Snapshots, Emails, etc. These tabs are very similar to the tabs available on Employee Details and Computer Details screens. The only slightly different tab is the Activity Log tab. It comes with four widgets:
Activity: A line chart showing the department's overall activity percentage over the selected date range. It helps you quickly identify trends in team engagement and spot periods of declining activity early so you can investigate causes (e.g., burnout, tool issues, or seasonal dips) before they impact performance.
Top App/Domains: A bar chart ranking the most-used applications and websites by time spent (active time). It reveals which tools and websites consume the most time for the department’s employees, enabling you to identify potential distractions, confirm that work-critical applications are being used, and make informed decisions about software licensing or access policies.
Work Time by Weekday: A stacked column chart breaking down each weekday (Mon - Sat) into Productive Time, Unproductive Time, and Unclassified Time in hours. This widget provides visibility into how productive hours are distributed across the work week, helping you identify which days have the highest unproductive or unclassified time - useful for adjusting workloads, or re-evaluating productivity classifications.
Details Grid: At the bottom, a grid widget shows a detailed log of all app & web activities for all employees in the department.
6. On top of the main widget area is the filters section. Each tab on the dashboard comes with a few pinned filters applied by default. You can apply additional filters by clicking the Filters button. Check out the Filters section to learn more about filters.
7. On the grid widget, click the Three Dots in front of a row to access its Context Menu. You can also access it by right-clicking directly on a row. From the Context Menu, you can:
Show details record: will open an Activity panel on the right side of the screen, where you can see detailed info about an activity. You can also view the screen recording of the activity or print the details by using the View Record and Print buttons on this panel.
View Record: will launch the Session Player so that you can view the video recordings. Note: you can also click the Movie Camera
icon next to a timestamp to view the screen recording.Classify: will open the Classify Activity panel, where you will be able to classify the apps/websites. See the Classifying Applications and Websites as Productive/Unproductive section to learn more.
Investigate: will open the Employee Details page for the selected employee.
8. On the grid widget, click the Grid 
icon to add or remove columns from the report. For instructions on organizing columns and rows within a grid widget, refer to the Adjusting Columns and Rows section. While most columns and data points in the grid widget are self-explanatory, certain productivity time metrics (e.g., Productive Time, Unproductive Time) may require further explanation. You can find more information about these in this Knowledge Base article.