To learn how to switch from one Agent to another, check out this article: How to switch from Stealth/Hidden Agent to Revealed/Visible Agent or vice versa.
Check out this article for detailed agent specifications and supported platforms.
When downloading the Agent, you will be given the option to choose "Yes" or "No" when asked if you want the users to know they are being monitored:
Choosing "No", gives you our Hidden Agent, which runs silently in the background, and starts monitoring users as soon as they login their Windows or macOS user accounts.
Choosing "Yes" will guide you to download our Revealed Agent, which will allow the user to know they're being monitored, and will require them to login and start their time, in order to clock in for monitoring.
We've created a table below that shows you more details about the differences between the two:
Feature | Revealed Agent | Hidden Agent |
UI | Has a user interface:
 | Has no user interface. |
Clock-in | User is monitored only when they sign in into the Teramind Agent and click the Start button. | Users are monitored as soon as they are logged into their local or domain user accounts (no need to login to Teramind). |
Clock-out | User can stop monitoring by clicking the Stop button. | Monitoring cannot be stopped by the user. |
Projects and Tasks | Users can create new tasks and sub-tasks and set the active task as they switch between different tasks. They can also view a history of tasks from the agent's interface. | Users cannot create or choose a task. An admin can set up tasks that get assigned automatically based on the user's application / website usage. |
Default Task | There is no default task set by the system. | Admins can set a default task for all users. |
Data Capture | Tracks a user and not the computer. Multiple users can login from the same machine and still be tracked separately. | The hidden agent will create a new employee account for each logged on user, which have to be licensed separately for Cloud hosted accounts. |
User Profile | You need to add the user/employee on the dashboard and create a user profile for them. | The user/employee will be added automatically when the agent is installed. However, you can still edit the employee’s profile. |
Computer Names | Computer names do not have to be unique. | Computer names must be unique. If you monitor multiple computers with the same computer name, only the first one will be monitored. |
Offline Recording | Not supported. | Supported. |
Offline Policy & Rules Enforcement | Supported. However, the user has to be on an active session when the network connection was disrupted. | Supported. |
Locked Session | Revealed Agent does not count productivity and session time for locked sessions. | Productivity and session time are counted for locked sessions. |
Use Lockout | By design, it doesn't support the Employees > Lock or the Rule > Lock Out action. You can, of course, freeze keyboard and mouse input from the session player. | Supports these actions as well as freezing keyboard and mouse input from the session player. |
Installation Methods | Supports only simple installation. Can only be installed by running the installer locally. | Supports advanced installation. Can be installed remotely through Remote Dashboard, GPO, or PSEXEC. |
Installation Privilege | Can be installed by the user | An admin will need to install the agent. |
Installation Location | Located in two different folders/directories. | Located in a single folder/directory. |
Uninstall Protection | Password protected mode isn’t supported. Users can remove the agent with the Teramind Agent Removal Tool. | You can optionally install the Teramind Hidden Agent in a password protected mode. Users cannot remove the agent with the Teramind Agent Removal Tool. |
Use Case | Monitors employees non-obtrusively and transparently. Perfect for monitoring remote employees, contractors, and freelancers. | The Hidden Agent is useful when you do not want your users to know that they are being monitored or if you do not want employees to first login into an agent and start a task. |