Support for ChatGPT Desktop App Monitoring
Teramind can now monitor the ChatGPT desktop app, in addition to the existing support for ChatGPT Web.
To turn it on, go to Configurations > Monitoring Profiles and open a profile. Click the edit icon on the AI Usage channel, then select ChatGPT App under Monitor applications. Click Apply changes, then Save.
The conversations then appear on the AI Usage Control dashboard, on the AI Chats tab, including any attachments shared.
At the moment, this feature is available on the Windows Agent only (version 26.27.4174 or later).
Redesigned Insight Details
Reviewing and triaging insights is now faster. Show insight details on the Insights page opens a redesigned view with more information on one screen, and the cards in the feed show more at a glance.
Wide Insight Details View: Click Show insight details (previously Investigate) on an insight card. Instead of a narrow side panel, it now opens a wide view with much more information. The left side shows the insight's details: the employee, when it started and ended, its source, category, type, severity and description. The screen recording stays visible at the top right. Below it, two new tabs sit next to Comments, Related and History:
Insight Details Tab: Lists the employee's alerts during the insight incident.
General Activity Tab: Shows the rest of the employee's activity during the insight incident.
Row Actions: In both tabs, click the Three Dots (⋮) on a row, just like in other grid widgets. Select Show details record to see the details in a panel, View record to open the recording in the Session Player, or Investigate to open the employee's details page.
Time Spent on Each Insight: Cards in the Insights feed now show how long the activity lasted, for example "Spent 19m on this", so you can see at a glance which insights need attention first.
Export Video From the Feed: Click the download icon at the top right of a card's recording to open the Export video dialog, with the insight's start and end times already filled in.
Time Cards Improvements
Time Tracking > Time Cards has several updates that make it easier to review and adjust tracked time.
Jump to Recordings and Snapshots: Check what an employee was doing during a tracked period right from their time card. Hover over an activity band to see its start, end, duration, activity and task. Then click Add/Remove Time to adjust the time, Open History view to watch the recording in History View on the Session Player, or Snapshots to see the employee's screenshots for that period.
Filters: Narrow down time cards the same way you could in the previous dashboard. Click Filters to filter by Tasks, choose a Timezone, or use Filter by hours to show only part of the day.
Clearer Layout: The toolbar buttons are now in a clearer order (Day/Week, Add time, columns, Filters), and the employee field in the Add/Remove Time panel now reads "Select an employee".
Outlook Calendar Integration Updates
Setting up the Microsoft Outlook Calendar integration is now easier. Go to System > Integrations > Microsoft Outlook Calendar. On the Set Rules step, the Mailbox Scope section has an Entra Groups list where you can search for and select groups by name, instead of copying group IDs from Microsoft Entra. Teramind reads the calendars of members of the selected groups.
In the Detection rules section of the same step, the help text for Minimum participants now reads "The minimum number of participants invited to the event", making clear that the setting counts everyone invited to a meeting, not only those who accepted. Meetings with fewer participants don't count as offline meeting time.
Geolocation Map Improvements
The Geolocation dashboard has two new ways to see where activity happens.
Office Locations Overlay: See where activity happens compared to your offices. Click the Three Dots (⋮) on a geolocation map widget, select Edit widget, then select Show office locations overlay. The map then shows a pin for each office set up in Configurations > Locations, and a shaded circle for each office zone. Hover over a pin or zone to see the office name. The option is off by default, and it's available to users who can open the Locations page.
Radius Filter: Narrow the map and grid to a specific area. Click Filters, expand Geolocation, and in Within radius enter a Latitude, Longitude and Radius (m), then click Apply.
Review Alert Details Beside the Grid
Go through behavior alerts much faster. On dashboards such as Behavior Alerts, Activity and Emails, click the Three Dots (⋮) on a row and select Show details record. The details now open in a panel beside the grid instead of covering it, so you can keep the list in view. Use the Up and Down arrow keys, or click another row, and the panel follows. Drag the panel's edge to make it wider, or click Open in window to move the details to a separate browser window that keeps following the grid.
Link Back to the Dashboard From PDF Exports
Dashboard PDF exports, including scheduled exports, now include an Access this dashboard link. It opens the dashboard on the same tab and date range as the file, so recipients can go from the report to the live data in one click.
Easier Behavior Rule Schedules
Schedule rules are now easier to read and set up. When you create a behavior rule with the Schedule rule type, click New definition on the Schedule step and choose the type of schedule violation. Each type shows only the settings it needs, in plain language. For example, Starts early asks how many minutes early ("Starts early by 30 min"), and Login lets you pick the hours and tick the days of the week the rule applies to, with an option for Restricted IPs that uses your shared lists. The Rule Summary on the right shows the rule as you build it.
Send a Password Reset Link to an Employee
Help an employee who forgot their dashboard password without setting a new one for them. On the employee's page, click Actions and select Send password reset link. The employee gets the usual password reset e-mail. This option replaces Resend Invitation for employees who have already signed in to the dashboard, where resending the invitation no longer worked.
A Cleaner All Dashboards Page
Find the dashboard you need faster on Dashboards > All Dashboards, in either the card view or the list view.
Compact Cards: In the card view, cards are now more compact, so more of them fit on the screen.
Home Badge: In both views, a green Home badge appears next to the dashboard you set as your home page, so you can spot it at a glance.
Share Column: The list view has a new Share column that shows whether each custom dashboard is Private, Shared Read-only or Shared Read-write.
Other Updates and Improvements
AI Usage Control: The AI Usage Control dashboard is out of preview. Its AI Category filter now includes Uncategorized, so you can include or exclude AI activity that isn't assigned to a category.
Access Level for Entra ID Employees: You can now change the Access Level of employees synced from Microsoft Entra ID, one at a time in the employee editor, with a CSV import or with a bulk update on the Employees page. The next sync keeps your change.
Default Employee Permissions: New employees with the Employee access level no longer get User can login to Teramind Dashboard and Can see own online presence turned on by default. You can still turn them on per employee.
Position Column: The Employees list now has a Position column.
Currency in Cost Grids: Wage, rate and amount values in Time Worked, Employee Cost, Task Cost and dashboard grids now show your currency from Configurations > Settings > Locale.
Scheduled Report E-mails: Scheduled report e-mails are easier to read, have a Download report button and name the report in the subject. Scheduled exports of NextGen dashboards now use the NextGen design.
Video Export E-mails: Download links in video export e-mails now work for all customers and download the file directly. The links are protected and expire after a set time, so exported recordings stay secure. Resending an export e-mail from System > Video Exports now goes out right away, even while other exports are still processing.
Matched Triggers in Alert Details: The Triggers column on the Behavior Alerts dashboard now shows the matched text for every text-based alert type, including the From, To and CC fields of e-mail alerts, and highlights the matched words in the e-mail body, so you can see at a glance what triggered the alert.
Time Focused Conditions: In behavior rules, the Time Focused and Total Time Focused conditions are now named Time Focused per session (min) and Total Time Focused per day (min), so the difference is clear.
Screen Recording Default Action: All admin roles, including Operational and Infrastructure Admins, can now see and change the default action for deleting screen records in Configurations > Settings > Agents > Screen records management.
Update Past Classifications: On Configurations > Productivity Profiles, the one-month option under Update Past Classifications is now Current month and always updates the current month.
Preset Productivity Categories: The preset categories Productive, Unproductive and Unclassified can no longer be edited or archived on the Categories tab of Productivity Profiles.
Widget Previews: The widget editor now shows a live preview for the Live Montage, Employees Online, Agent Versions and Snapshots widgets.
Onboarding: The setup wizard offers the AI Usage monitoring option again, and info icons keep their tooltip open when you click them.
Time Format in Monitoring Profiles: Time labels in monitoring profiles now follow the 12-hour or 24-hour format chosen in Configurations > Settings > Locale.
Configurations Menu: Pages in the Configurations menu are now listed in alphabetical order.
OCR and Screen Mining: OCR jobs are distributed and matched more efficiently, so text is processed faster. Behavior rules that check OCR text against shared lists are evaluated more reliably, and the OCR queue is more resilient under load.
Bug Fixes
Average Hours in Charts: Fixed an issue where charts showing average hours, and their scheduled exports, averaged single activity records instead of employees. Charts and exports now show the same per-employee average, minimum and maximum.
Dashboard Exports: Fixed an issue where a dashboard export failed when a grid's number column was saved without an aggregation.
Chart Drill-Downs: Fixed an issue where a chart drill-down stayed active after you changed a dashboard filter, so the dashboard could be filtered by a value you couldn't see.
E-mail Alert Details: Fixed an issue where details of e-mail behavior alerts took up to two minutes to open, or opened without the attachment, on large accounts. The details now also show the right employee's e-mail when several employees received the same message.
Filter Lists on Large Accounts: Fixed an issue where the employee and computer lists in dashboard filters timed out on large accounts.
Claude Desktop Monitoring: Fixed an issue where monitoring profiles saved Claude Desktop under a name the Agent didn't recognize.
Video Exports: Fixed an issue where a video export split into parts could miss footage when the time range didn't start at midnight, and an issue where export e-mails weren't sent on self-hosted/on-premises deployments.
Online Employees Selection: Fixed an issue on the Employees page where an employee who went offline while Online was set to Yes disappeared from the list but stayed selected for bulk actions.
Dashboard Links: Fixed an issue where a dashboard link with an invalid custom date range was used as is. The dashboard now opens on your last selected period instead.
System Log: Fixed an issue where the System Log recorded the wrong employee, changes that didn't happen, or nothing at all for employee edits, imports and password resets. Changes to dashboards, sharing and scheduled exports are now recorded correctly too.
Remote Agent Deployment: Fixed an issue where remote deployment of the Agent failed with "Can't determine architecture" on non-English versions of Windows.
E-mail Details in Teramind Legacy: Fixed an issue in Teramind Legacy where the e-mail details window opened blank for roles without access to e-mails. It now shows Access denied.
Security & Stability
This release includes security improvements, such as stricter checks on integration URLs, stricter access to computer details for department managers and employees, a safer Microsoft Entra connection flow, stronger web security headers, and updated third-party components, as well as general hardening and stability fixes across the platform.