Effective: July 1, 2026
Overview
To ensure all Teramind customers benefit from the latest security updates, performance improvements, and product features, Teramind maintains a defined software lifecycle for its agent and server software. This policy outlines the support timelines and what to expect as software versions age.
This policy applies to all Teramind deployments (cloud, on-premises, and private cloud) and all agent types (Windows, Mac, and Linux).
Key Terms
Term | What It Means |
Fully Supported | Full troubleshooting, bug fixes delivered in newer releases, all support channels available. You're encouraged to upgrade but not required. |
End of Support (EOS) | No new features, no bug fixes, and no troubleshooting for issues on this version. The software continues to function, but our Support team recommends upgrading. We'll help you with the upgrade process — reports, documentation, and step-by-step guidance. |
End of Life (EOL) | The software version stops functioning. Agents will no longer communicate with the Teramind server. You must upgrade to the latest version to restore service. |
Software Lifecycle Timeline
Teramind’s software lifecycle is based on version supersession. When a new version of the agent or TMU server software is released, the clock starts on the previous version:
Phase | Timeline | What to Expect |
Fully Supported | 0–12 months after next version releases | Full support is available. We encourage you to plan your upgrade during this window. |
End of Support | 12–18 months after the next version releases | Critical security patches only. No new features or non-critical bug fixes. Technical support is limited to upgrade assistance: our team will help you plan and execute your migration, including configuration, rules, and historical data. |
End of Life | 18+ months after the next version releases | The software version stops functioning. Agents will no longer report to the server. You must upgrade to the latest version to restore service. |
The End of Support (EOS) date marks the transition from Fully Supported to Limited Support. The End of Life (EOL) date marks the point at which the software ceases to function.
Example: Cloud Agent Lifecycle (as of July 1, 2026)
The following example illustrates how this policy applies to Teramind cloud agents using current version data. The latest agent releases are:
Windows Agent 26.25 (released June, 2026)
Mac Agent 26.20 (released June, 2026)
Windows Agent
Version | Superseded On | Status on July 1, 2026 | What This Means |
26.25 (Latest) | — | Fully Supported | Current release. Full support available. |
25.23 | Jun, 2025 | Fully Supported | Superseded ~4 months ago. Full support continues. Plan your upgrade. |
Versions superseded between Jan 2025 – May 2025 | 12–18 months prior | Limited Support | No troubleshooting. Upgrade to the latest release. We can help. |
25.1 and older | Jan 1st, 2025 or earlier | End of Life | Agents stop reporting to the server. Immediate upgrade required. |
Mac Agent
Version | Superseded On | Status on July 1, 2026 | What This Means |
26.20 (Latest) | — | Fully Supported | Current release. Full support available. |
25.21 | Jun 26, 2025 | Fully Supported | Superseded ~4 months ago. Full support continues. Plan your upgrade. |
Versions superseded between Jan 2025 – May 2025 | 12–18 months prior | Limited Support | No troubleshooting. Upgrade to latest release. We can help. |
25.01 and older | Jan, 2025 or earlier | End of Life | Agents stop reporting to the server. Immediate upgrade required. |
On-Premises Customers
If you host your Teramind deployment on-premises or in your private cloud, this policy applies to both your Teramind agents (endpoint software) and your TMU server software. We recommend working with your Customer Success Manager (CSM) to plan TMU upgrades alongside agent upgrades as they become available.
Auto-Update
Cloud customers with auto-update enabled will generally not be affected by this policy, as agents are updated to the latest version automatically. If your organization has disabled auto-update due to internal change management requirements, please ensure you have a process in place to upgrade agents within the supported window.
How We’ll Notify You
We will proactively notify you if your deployment includes agent or TMU versions approaching End of Support or End of Life:
Email notifications sent to account administrators monthly when affected versions are within 3 months of an EOS or EOL date.
In-app messages displayed to administrators upon login when their deployment includes affected versions.
All notifications will include the specific version numbers affected and the actions you need to take.
Need Help Upgrading?
Our Support team is here to help you upgrade smoothly. We can provide:
Reports showing which agent versions are currently deployed across your environment.
Step-by-step upgrade documentation and how-to guides.
Guidance on planning your upgrade to minimize disruption.
Contact Teramind Support or your Customer Success Manager to get started.