Teramind tracks activity across virtually any application or website without the need for specialized integrations.
For organizations that require deeper visibility into specific data points (such as individual form fields) or unique workflows (such as a bank agent completing a loan evaluation), Teramind offers a customizable In-App Field Parsing feature. This capability detects user interactions, application events, and data movements within custom or in-house systems.
Key Features and Benefits:
Analyze Custom Workflows: Monitor compliance with Standard Operating Procedures (SOPs) by tracking whether agents are performing necessary due diligence steps. You can measure time spent on each stage of a process and identify gaps that need addressing.
Granular Field-Level Tracking: Capture activity at the field level within any software environment, including standalone apps, SaaS platforms, intranets, and custom-built solutions.
Field-Level Data Masking: Use the Field-Level Blackout to redact specific fields or elements on the screen for privacy.
Broad System Compatibility: Use these insights with various operational systems such as transaction processing, customer support, CRM, and field management platforms.
Operational Intelligence: Generate custom BI reports to understand exactly how employees are interacting with customers and data unique to your organization.
Enhanced Threat Management: Feed high-resolution behavioral data into your threat detection systems to improve accuracy and risk management effectiveness.
In-app field parsing is a tailored feature. To learn more about how this can be implemented for your specific needs or to see a demo in action, please click the button below: