At the moment, Teramind on Mac has limited functionalities and are only supported on macOS Big Sur (11.7.10) and newer.
To take advantage of all the supported features, please update to the latest version of the software.
Summary
Supported Features
ℹ️ Click individual section links for more information on limitations and exceptions.
Both the Revealed and Stealth Agents are available.
Auto-update (Cloud) - can be enabled by request
Screen Recording (Live and history playback, remote control, limited monitoring setting)
Websites (Brave, Chrome, Edge, Firefox, Opera, and Safari)
Emails (Outlook Web and Gmail Web)
Files (Only the Users folder is monitored. Only OneDrive is supported for cloud transfers monitoring)
Offline Recording (Stealth Agent only, limited activities recorded)
Behavior Policies & Rules (Limited support for rule criteria/conditions and rule actions)
OCR Search
Computers (Limited support for computer actions)
Shared Lists
Access Control
Monitoring Profiles
Departments
Positions
Tasks
Locations
Unsupported Features
Behavior Policies and Rules - Agent Schedule, Content Sharing (Clipboard, Emails, IM, Keystrokes)
Monitoring
Instant Messages
Online Meetings
Social Media
Camera Usage
Search
Console Commands
Clipboard
Audio
Registry (N/A)
Remote Update from the Computers page (on-premise deployments)
Agent
After you have installed the Mac Agent, you will need to enable a few macOS permissions for the Agent to work properly. Check out this article to learn how to enable them.
The Agent can be installed on both Intel and M-series processors.
Both the Revealed and Hidden Agent are available on Mac. Check out this article to learn more.
The Mac version of the Revealed/Visible Agent looks and works similar to the Windows version:
Monitoring
Screen Recording
Dashboards/Other Features:
All the Session Player features. Related widgets such as Live Montage, Live Users, etc. are supported.
Monitoring Profiles:
The following Screen Recoding monitoring settings are supported:
Record locked sessions
Remote control
Messages to display
During remote control
During input freeze
Record only when behavior rule was violated
Monitoring Schedule
Applications
Dashboards/Other Features:
Applications & Websites and related widgets are supported.
Monitoring Profiles:
The following Applications monitoring settings are supported:
Track window titles
Applications and keystrokes to monitor
Monitor all apps and keystrokes
Monitor only selected apps and keystrokes
Monitoring Schedule
Text and Regular Expressions-based Shared Lists are supported where available in the monitoring settings.
Websites
Dashboards/Other Features:
Applications & Websites and related widgets are supported.
Web traffic capture including the HTTPS/TLS is supported.
All major browsers (Safari, Chrome, Edge, Brave, Firefox, Opera) are supported.
Monitoring Profiles:
The following Websites monitoring settings are supported:
Websites to monitor
Monitor all websites and keystrokes
Monitor only selected websites
IPs to monitor
Monitor all IPs
Monitor only selected IPs
Monitoring Schedule
Text and Regular Expressions-based Shared Lists are supported where available in the monitoring settings.
Limitations:
Supported browsers: Brave, Chrome, Edge, Firefox, Opera, and Safari
Emails
You will need to enable the Network Monitoring Permission for this feature to work.
Dashboards/Other Features:
Emails and related widgets are supported.
Monitoring Profiles:
All the Emails monitoring settings are supported.
Limitations:
Only Gmail (web) and Outlook (web) are currently supported.
Limitations for Outlook (web):
Email Parsing: Incoming emails are parsed and recorded only once the user opens the email.
Attachment Size: The system guarantees the capture of attachments up to 15 MB. Files up to 30 MB may be captured depending on current hardware resources and system load.
Files
You will need to enable the File Monitoring Permission for this feature to work.
Dashboards/Other Features:
File Events, Web File Events and related widgets are supported (see the tracking limitations below).
Monitoring Profiles:
Limitations:
Only the Users folder* (including all the sub-folders), external drives, network storage (SMB), and Cloud drives (currently, OneDrive only) are supported.
Web uploads and web downloads are tracked for OneDrive only.
*The Users folder is one of the core folders on a Mac. It contains the Home folders of multiple users along with the Shared Folder. Essentially, it has all the data of individual users.
Printing
Dashboards/Other Features:
Printing and related widgets are supported.
Monitoring Profiles:
The following Printing monitoring settings are supported:
Exclude printers
Printing capturing settings
Actual document
Document’s name only
Maximum document size
Retention period
Monitoring Schedule
Keystrokes
Dashboards/Other Features:
Keystrokes dashboard and related widgets are supported.
Monitoring Profiles:
The following Keystrokes monitoring settings are supported:
Monitoring Schedule
Network
You will need to enable the Network Monitoring Permission for this feature to work.
Dashboards/Other Features:
Network dashboard and related widgets are supported.
Monitoring Profiles:
All the Network monitoring settings are supported.
Limitations:
You can monitor TCP/IPv4-based network connections on macOS 11 (Big Sur) and later.
Offline Recording
Dashboards/Other Features:
Recorded data are available on Applications & Websites, Keystrokes, Printing dashboards and related widgets.
Monitoring Profiles:
All the Offline Recording monitoring settings are supported.
Limitations:
Supported on the Stealth Agent only
Only these activities are supported for recorded offline recording:
Screen recordings
Applications
Keystrokes
Printing
Geolocation
You will need to activate the Mac Location Services on you mac and enable the Geolocation Monitoring Permission for this feature to work.
Dashboards/Other Features:
Geolocation dashboard and related widgets are supported.
Monitoring Profiles:
The following Geolocation monitoring settings are supported:
Monitoring Schedule
Behavior Policies & Rules
Supported Rule Actions
Unless otherwise noted, all rules support the following actions:
Note that some rule actions may behave slightly differently on Mac. Please see the Rules Guide > Defining Rule Actions section to learn more.
Applications - Activity Rules
Supported Rule Criteria and Conditions:
Application Name
Application Caption
Time Active
Time Idle
Time Focused
Day Time Active
Day Time Idle
Day Time Focused
For more information see the Rules Guide > Activity Rules > Applications section.
Webpages - Activity Rules
Supported Rule Criteria and Conditions:
Webpage URL
Webpage Title
Query Argument Name
Private Mode (Safari only)
Time Active
Time Idle
Time Focused
Day Time Active
Day Time Idle
Day Time Focused
Limitations:
The Lock User action is supported for rules using the Webpage Title criterion.
The Notify action is supported for Webpage url and Webpage title criteria.
For more information see the Rules Guide > Activity Rules > Webpages section.
Printing - Activity Rules
Supported Rule Criteria and Conditions:
Number of Pages
Document Name
Printer Name
Keystrokes - Activity Rules
Supported Rule Criteria and Conditions:
Text Typed
Word Typed
Special Key Typed
For more information see the Rules Guide > Activity Rules > Keystrokes section.
Files - Activity Rules
Supported Rule Criteria and Conditions:
File Operation (Access, Copy, Write, Rename, and Delete conditions only)
Program (Contains and Equals conditions only).
File Path (Contains and Equals conditions only).
Drive
For more information see the Rules Guide > Activity Rules > Files section.
Files - Content Sharing Rules
Supported Rule Criteria and Conditions:
File Operation (Access, Copy, Write, Rename, and Delete conditions only)
Program (Contains and Equals conditions only).
File Path (Contains and Equals conditions only).
Drive
Limitations:
Only the Content > Data Content and "Text" data type is supported for the Type of sensitive data option.
For more information see the Rules Guide > Content Sharing Rules > Files section.
Emails - Activity Rules
Supported Rule Criteria and Conditions:
Mail Body
Mail Subject
Mail CC
Mail To
Mail From
Mail Direction
Mail Client
Has Attachments
Mail size
For more information see the Rules Guide > Activity Rules > Emails section.
Networking - Activity Rules
Supported Rule Criteria and Conditions:
Application Name
Remote Host
Remote Port
Bytes Sent
Bytes Received
Limitations:
This feature isn't available on macOS 10.15 (Catalina) or older versions.
For more information see the Rules Guide > Activity Rules > Networking section.
OCR - Activity Rules
Supported Rule Criteria and Conditions:
All criteria and conditions are supported.
For more information see the Rules Guide > Activity Rules > OCR section.
Computers
Supported Computer Actions:
The following Computer Actions are supported:
Enable / Disable Monitoring
Uninstall Agent / Cancel Uninstall Agent (Stealth Agent only)
Archive / Restore
Troubleshooting
Supported Computer Info / Settings:
The following options for Computer Info are supported:
Delete recordings older than
Mac-Specific Features:
You can view what macOS Permissions are enable for the computer from the Computer Details screen.